Constantia Hotel and Conference Centre

Terrible just absolutely awful. Do higher management or the owners of this establishment actually know what's happening here ?? This should not be categorized as 3star nor as a hotel. It is more like an old , dirty , run down , badly managed ,big guesthouse . Check in was already strange, staff aren't friendly and receptive and someone continued counting money whilst checking us in. Then the rooms have got to be the worst I've experienced WORLD WIDE. dirty, the carpets are smelly and dirty, there were even crisps on the floor , and when housekeeping was sent to clean its as if the old man was annoyed. NONE ZERO NADA amenities in the room , no shampoo or lotion or shower cap not even hand soap??!! No fridge in the room -it's 2024 , come on! And when we requested some ice they said the hotel has none ??? The phone line doesn't work so if you need anything you need to whataspp reception-which they don't even tell you upon checkin, youll just figure it out when you're in need . Needless to say it was Avery uncomfortable and disappointing stay Happy mothers day to me lol

Aircon did not work, WiFi unable to connect. Restaurant not serving alcohol although advertised. I would not return

Terrible service from staff, and place was not clean, there was a bathroom leak and alcohol bottle top when we checked-in our room. I didn't even spend 15mins inside the "Hotel" and immediately requested to check-out. Still waiting on refund since Friday 06/10/2023 and the staff has been giving me a run around for my refund.

It’s a very average 3star hotel

We have had nothing but inconvenience that we thought we can overlook till now. When we got here we were given a room with the air conditioning not working, to which we highlighted and then were given an option to go see room 18, which has tiles that are coming off and a floor that feels like it will break, so we ended up settling for room 11. We then come back around 9:45pm after we left around 5:30pm. When we got back we realized there is no toilet tissue, we asked from the guy at reception and still have not gotten it 3 hours later. About 20 minutes ago we had some enter our room because they gave another guest our room key. We had to stop them from entering and now my wife felt unsafe and uncomfortable to sleep cause someone else might just enter. This is an inconvenience we didn't plan for when we booked for this place and now we are told the manager never comes on weekends. The same person who caused this inconvenience is the Manager Maria. Who didn't even get a call from her after we sent her an sms an receptionist called her. By far the worst experience at a hotel.

The mattress was worn beyond comprehension

No tea or coffee in the rooms... What's use of the kettle and the cups... No soap or shampoo and I was very disappointed... Bed lights not working... Why are you guys in business if you offer such poor service for guests..... The stuff was friendly at reception and that's all.... The rest was a disappointment....

It was alright. Management hasn’t kept up with the times but stay was decent enough.

I honestly did not like the stay