Kohea Kai Maui, Ascend Hotel Collection

The in-room description on the reservation through ******* was different from the room into which we were booked.We were to have a “1 king, 2 bedroom suite, oceanfront” that priced out by ******* from $550 to $560 per day (paid in advance through *******),not including taxes and fees.The hotel receptionist verified, the room we were actually booked into was a standard room, priced at approximately $325/day, not including taxes and fees and that we would have to work with ******* for a refund. ******* tried multiple times to verify the price differences and after at least 8 days, they informed us that they were unable to obtain approval for a refund from the manager. We also tried to speak to the manager. We were denied a phone number. We left multiple messages and never received a response. According to the receptionist, the manager, when she finally talked to *******, told them something about "room taxes,” indicating that what we had already paid did not account for room taxes. (Since we have not been able to talk to the manager we don’t know exactly what she reported to *******.) The manager may be confused, because our ******* receipt shows that the higher room rate and room taxes were paid. Apparently ******* can do no more for us. So, we are left with doubts about the efficacy of using ******* to plan future travel, especially if hotels can switch the quality of a booked room at-will. We cannot recommend that any travelers plan a stay at the Kohea Kai Maui!

8 of us stayed in the 3 bedroom 2 bath suite. It was nice and spacious, larges kitchen and dinning area, washer and dryer. The staff was great, short drive to shopping center and eateries in the area. 👍👍👍

Incredibly clean and great service. A very comfortable and compatible affordable place to stay on Maui.

Great location. The had some good quality beach equipment (chairs, umbrellas, coolers) that you could borrow. Friendly staff. Breakfast was basic but ok.

The employees were kind and accommodating. Their performance was excellent. The room was clean, but outdated and a bit uncomfortable. The amenities were lacking. The pool area was misrepresented in photos. Not much dining in proximity. Ultimately lodging was, in my opinion, not worth the cost.

Parking spaces were very tight and most difficult to park in, no hand soap in the bathroom , the pool was the size of a jacuzzi, The bed was comfortable but you could hear every noise from the neighbors, the screen door to the balcony wasn’t attached so I fixed it. They overcharged for what they provide.breakfast was an oatmeal packet or a packet of crackers

Staff was nice and friendly. Rooms were clean. Only reason why I rated area around the property a 3 was because of the road closures - main road next to hotel with no through traffic and the next connecting road with through traffic is about 7 mins away. But overall the property and staff is all rated a 5.

Staff was extremely friendly and helpful. Perfect walking distance to beach for beautiful sunset!

It was great but we were Not notified of the closed road due to flooding so we Had trouble finding the place. Also no hand soap was provided. Otherwise very comfortable and nice.