Честные отзывы об отеле Quality Inn & Suites Kansas City Downtown от реальных посетителей
7.2/10
Отзывов: 18
Рейтинг отелей не является средним арифметическим всех оценок. На значение рейтинга влияет вес оценок, которые оставляют гости и посетители.
Честные отзывы
Местоположение7.3
Удобства7.2
Сервис7.3
Чистота7.2
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Все отзывы(18)
Положительные отзывы(15)
Отзывы с фото/видео(1)
Отрицательные отзывы(3)
Gemmie
Дата заезда июня 2024 г.
Семья
Отзывов: 8
7.0/10
Дата отзыва 5 авг. 2024 г.
Breakfast is quite good for travellers on the road and want a quick bite.
Перевод
Гость
Дата заезда авг. 2024 г.
Бизнес-путешественник
Отзывов: 99
10/10
Превосходно
Дата отзыва 5 сент. 2024 г.
周邊吃飯方便,酒店可以做飯
Перевод
Christmasoncrestline
Дата заезда окт. 2023 г.
Семья
2.0/10
Дата отзыва 3 нояб. 2023 г.
My wife and I travel a ton for work and are used to having great hotel stays and not so great hotel stays. But this one was just downright unique...and not in a good way. We decided we'd take the kids to see the Chiefs vs. Broncos game in October. Checking in was easy and we enjoyed seeing all the red Chiefs gear that all the other guests were proudly displaying. We asked for and received an early check-in. Which was very helpful. This allowed us to drop off some bags to make more room for the tailgating supplies. The goal was to drive into town, drop our luggage off at the hotel, and hit Arrowhead's parking lot ASAP to get the tailgating started. This was our children's first game and we wanted to show them the whole fun experience. Walking into the room was odd, the only door in our "two-bedroom suite" was the bathroom door. The bed in one room was arranged so the person lying in the other room's bed looked directly at one another. We quickly realized it was a good thing we all brought PJs as there is zero privacy in this room. If we were with another couple, this would have been really awkward and unacceptable. This is the first hotel we've stayed at that the room's walls were completely empty. No pictures, no fire escape path photo, no nothing. It was a little bizarre and not at all an impressive-looking room. When we got back from the game, that is when the nightmare began. First, there were no parking stalls available and we had to park off campus. You cannot tell if stalls are available until you are physically in the lot. Clearly, the other cars were also not aware there were no parking spaces so we all became stuck in a line in the lot. This went on for about 30 minutes until everyone could back out safely. Once we found an off-campus spot, we went into the room. Before leaving for the game, we turned the AC down to 68. When we arrived in the room it was 77. We learned the single AC/Heat vent is located in such a way that it bounces off the wall of the small cutout, a 4ft hallway, and does not circulate the air. So, we were already up for a hot night. Twenty minutes after we got into bed, around midnight, our neighbor began slamming their door and continued to do so for an hour. At 1 a.m. I spoke to him and told him to stop. He advised his door would not shut, and that he told the front desk, and they did not fix it. I tried to call the front desk but our room's phone did not work. So, I got fully dressed and walked down to the front desk I asked the front desk clerk to solve the problem. He said he would. Once upstairs, I again got ready for bed and then the door slamming started up again. At 1:30 a.m., I again got dressed and told them to stop slamming the door. They did for a short while. At 2 a.m., it started up again. I again got out of bed and tried the phone to call the front desk as I had forgotten it didn't work. I travel so much, that my muscle memory told me the phone would of course work. It didn't. So, I got ful
Перевод
Ответ от объекта размещения: Dear Guest, Thank you for taking the time to provide us with such a detailed account of your recent stay. We regret that your experience did not meet your expectations or our usual standards. Your feedback is invaluable to us, and we are taking immediate measures to address the issues you encountered. We apologize for the discomfort caused by the room layout and lack of privacy, as well as the temperature control issues and the disturbances you faced during your stay. Rest assured, we are reviewing our room design and amenities to ensure a more comfortable and enjoyable experience for all our guests in the future. Furthermore, we are addressing the parking situation and enhancing our communication procedures to prevent similar inconveniences from occurring. We take safety and security seriously and will work on improving our response protocols to such incidents. Please accept our sincerest apologies for the shortcomings you experienced during your stay. Your concerns have been brought to the attention of our entire Brand Task Force team, and we are taking the necessary steps to improve our services and facilities. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable and hassle-free stay. Sincerely, Brand Task Force
bw21157
Дата заезда сент. 2023 г.
Семья
6.0/10
Дата отзыва 30 окт. 2023 г.
Kind of a mid-grade hotel, but close to downtown activities. I rented a 3 bedroom suite. Ok... it had three beds and a kitchenette. I guess that makes it a suite...ish. The main area had one bed and a sofabed. The other two "bedrooms" were just walled spaces with a closet, a tv and windows. No doors! I think definition of bedroom is to assume the room has a door. We were tired from travelling, and had noise generators, so it wasnt a big deal. However, if people rented this room type thinking there would be privacy, think again. On a positive note: the breakfast was good, and if you stand in the hallway you can catch a contact high from the ***** being enjoyed on the property. Might make your food more enjoyable?? I might stay here again with these issues in mind, but probably would at least bring pressure rods and curtains to put in the door frames.
Перевод
Ответ от объекта размещения: Dear bw21157, Thank you for your candid feedback. We appreciate your acknowledgment of our hotel's convenient location. We apologize if our 'suite...ish' accommodations fell short of your expectations. Rest assured, we're taking notes and taking steps to ensure all rooms meet the standard definition of a bedroom – doors included. We're delighted to hear you enjoyed our breakfast spread, although we regret any unwanted 'aromas' you might have encountered during your stay. We're working diligently to maintain a fresh atmosphere throughout the property, so future visits are as enjoyable as possible. We hope you'll give us another chance in the future. And if you decide to grace us with your presence again, please don't hesitate to bring those pressure rods and curtains – it could add a touch of privacy to your stay. Warm regards, Michael Hotel Manager
Max G
Дата заезда сент. 2023 г.
Поездка с друзьями
6.0/10
Дата отзыва 12 окт. 2023 г.
Five friends came to KC for four days of intensive barbecue eating. This Quality Inn was well-situated for the BBQ joints we wanted to visit. From previous reviewers, we knew not to expect too much and the hotel delivered just that, an average experience. My room, 107, was dark, but quiet. It's directly across the hall from the ice maker and a large air conditioning duct, so those two machines provided white noise throughout the evening. The hotel is averagely clean. The staff is friendly and helpful. They have an adjoining parking lot, which is very convenient--many other downtown hotels charge $20+ per day for parking, so this was a good saving. The complimentary breakfast was good--scrambled eggs, waffles, yogurt, and cereal--the standard Quality Inn fare. For the price, the hotel was fine. It did not over or under deliver.
Перевод
Ответ от объекта размещения: Dear Max G, Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We're pleased to hear that our convenient location suited your plans for enjoying the best barbecue in KC. We appreciate your acknowledgment of our friendly and helpful staff, as well as the convenience of our complimentary parking. We're glad you found our breakfast selection satisfactory and that it met your expectations. Regarding your room experience, we apologize for any inconvenience caused by the noise from the nearby ice maker and air conditioning duct. We understand how crucial a peaceful environment is for a good night's rest, and we will take your feedback into account to ensure a more tranquil experience for our guests in the future. Your comments about the cleanliness of the hotel are duly noted, and we will work diligently to ensure that our cleanliness standards are consistently maintained at a level that exceeds our guests' expectations. We appreciate your fair assessment of our offerings in relation to our pricing. It's our constant endeavor to provide our guests with a comfortable and affordable stay. Should your travels bring you back to the area, we would be honored to have the opportunity to provide you with an even more enjoyable experience. Thank you once again for your valuable feedback. Best regards, Michael Hotel Manager
Гость
Дата заезда апр. 2023 г.
Другое
8.0/10
Очень хорошо
Дата отзыва 1 мая 2023 г.
Staff was very helpful and they went our of their way to be good hosts: They gave us 2 free drink vouchers, food, and cookies. This was during the draft, and they made it a really fun experience. The location was great and the breakfast was good! The rooms are certainly odd and it does not feel like a normal hotel. No art on the wall, no lamps on bedside tables. There was a great kitchenette, however.
Перевод
Гость
Дата заезда дек. 2022 г.
Другое
8.0/10
Очень хорошо
Дата отзыва 31 янв. 2023 г.
The staff were incredible and so helpful. The hotel was under construction but the lobby, fitness center (TV was miss remote), and our room was great and clean. The room was much larger than planned. We had 2 beds and a separate seating area with tv down a hall, which worked out great with teens. It had a full size fridge and a kitchenette with 2 burner stove top, sink, and microwave. The bathroom was small but functional. The parking was really limited due to the construction but a very well lit parking area. Walking distance to WWI museum, Union Station, and Crown Center (If you are up for a good walk).
Перевод
Гость
Дата заезда дек. 2022 г.
Другое
4.0/10
Дата отзыва 31 янв. 2023 г.
Very disappointed with this hotel. Not worth the money. We got two double beds, but there are two rooms separated by a wall. There is no air vent in that second room, so one room was freezing cold, and the second was too hot to sleep. There was hair in the bathroom, and on my sheets. There is a cheap "table and chairs" in the second room that are similar to what you find in a school room, very uncomfortable! The curtains were torn. The mattresses were very thin and uncomfortable as well. This place seemed more like a dorm or maybe apartment complex that had been remodeled with all of the metal conduits on the ceilings and walls. The elevator was super slow and smelled bad. Kids were running up and down the halls all night. Went down for breakfast and nothing was left and food was all over the place. Nasty. This place is a 2 star at best.
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Гость
Дата заезда дек. 2022 г.
Семья
6.0/10
Дата отзыва 31 янв. 2023 г.
Must have recently started renovations on this hotel. Had to change rooms once and the door would not latch. Opted to not stay. I'm sure it will be fine once renovations are complete. The front desk gentlemen were very nice throughout and tried to resolve our issues.
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Гость
Дата заезда дек. 2022 г.
Другое
8.0/10
Очень хорошо
Дата отзыва 31 янв. 2023 г.
We'd never seen a motel like this, converted from an old brick apartment building. Thus the rooms are huge, although the parking is limited. The building is right in the middle of the city, a convenient location if a bit noisy sometimes.
Перевод
Гость
Дата заезда июня 2023 г.
Семья
4.0/10
Дата отзыва 29 июля 2023 г.
Wij hadden een suite met 2 bedden. Kamers zijn vrij ruim. Enkel de badkamer is ongelooflijk klein. Tussen wc, douche en lavabo kan je nauwelijks bewegen. Wel keukentje aanwezig met koffiezetapparaat. Ontbijt is het typische hotel en motel ontbijt. Cornflakes, sap, toast, yoghurt, wafels. De koffie is slecht. De kwaliteit van de WiFi is ondermaats, wij zaten op het derde verdiep, wilden online parking bestellen voor een baseball wedstrijd en dat ging nauwelijks en duurt ontzettend lang omdat je meer tijd spendeert met constant te proberen verbonden te geraken met de WiFi, wordt altijd maar afgebroken. Nauwelijks mogelijk om iets op te zoeken can informatie. Er is parking aanwezig maar die is snel volzet.
Перевод
Ответ от объекта размещения: Dear valued guest, Thank you for choosing to stay with us and for sharing your experience. We appreciate your positive comments about the spaciousness of our rooms and the variety of options available for breakfast. We take pride in offering a complimentary breakfast that exceeds the typical hotel and motel offerings. However, we apologize for any inconvenience caused by the size of the bathroom. We understand that it may have felt cramped, and we value your feedback. We will assess the possibility of making improvements to enhance the comfort of our guests. We are sorry to hear that the quality of the WiFi did not meet your expectations. Our WiFi service works best when guest devices are set up correctly, but we understand that you experienced difficulties during your stay. We actively work to improve the quality and reliability of our WiFi throughout the hotel. Your feedback will assist us in addressing these issues more effectively. Regarding parking, we offer free parking to our guests, and during busy periods, we provide overflow parking to accommodate everyone. However, we apologize if it filled up quickly during your stay. We will assess the situation to ensure that our parking arrangements meet the needs of all our guests. Once again, thank you for sharing your feedback. We value your input and hope to have the opportunity to welcome you back in the future, providing you with an improved experience. Best regards, Hotel Management