Pocono Resort & Conference Center - Pocono Mountains

First, the only reason I booked this stay was because close to sold out resort we were going to next day. Advertising an indoor heated pool which was not true. The heater broken, wish I knew that to start. Next, none of the outlets worked. Lamps w no light bulbs. Remote didn't work. No simple toiletries like conditioner. Calling front desk was pointless.

I do not get away often and it was my birthday so we decided to go for a 2 night stay the conference center was close to things we wanted to do we picked it for the indoor pool however the pool water had a green tint and the pool floor was dirty you could smell the chlorine which is not a good thing. It snowed the day before we got there and the first night they never cleared the walkways so it was difficult getting to the room I also had to wonder around to find towels as no one answered the front desk phone so overall the hotel was not worth the money and when we got there we upgraded to the jacuzzi tub room so we spent even more to get less not happy and would not recommend this place to anyone else. I would also like to note I am a pool CPO for the state of NJ

The place is dirty, and it smells horrible. The pool is not clean and had water dripping from the roof! It has a horrible smell and the bathroom was moldy. The rugs look like they have not been clean in years. We did not have any towels in the room when we got there. Also, the water from the sink and shower looked yellowish. I do not recommend. The owners should invest money into this place and do a make over because it is definetly not what the pictures shows, SPECIALLY the pool area! At ALL!!!

Don’t stay here. It’s a skeevy and customers are a little suspect. Very rundown, bathroom was nasty.

Dirty, old, no room service because the owner is cheap. 160 rooms but 1 house keeper. Never staying there again

The hotel had brown water, hair all over in the “made” beds, pool was extremely dirty, bed bugs, blood stains, and very rude gentleman behind the counter.

Very bad place to stay no water in the room even that we asked front desk couple times no one come to fix it. Very dirty and disgusting place to stay. Health department should closed down this hotel it is not for human. No one take care and maintain the place.

Entire building is worn and outdated, outlets out of the wall, ice cold swinging pool, holes in walls, ceiling stains moldy smell, and this is all over the place not just the room asked for a refund and the manager was very rude and refused to entertain a refund. The place should be shut down. Multiple guests were unhappy.

Unclean, old and very poorly maintained. We chose this place primarily because of indoor pool, but the water was so cold and pool area freezing, that nobody ould use a pool. What a rip off. Highly doubt that towels and bed sheets are being cleaned after each guest. It felt dirty. Very unhappy.