Home2 Suites by Hilton Knoxville West

Hotel seemed a bit run down and there was a bad smell in the lobby. Not many options at breakfast. Rooms were spacious though.

We ended up checking out after less than an hour and I walked across the parking lot to another hotel to book a room. Front desk staff was very nice, but the condition of the room was awful, far below what I expected from this brand. Crumbs on the floor and under the mattress, damaged furniture, a strange musty odor - a level of uncleanliness that is deeper than an off day.

Room given was not correct. Ended up in a small room with one queen bed instead of two queens. Room had several lady bugs? Very strange. Sheets were dingy. Loud construction by 7 am on a Saturday. They could not fix the situation and let me know I could cancel if I was unhappy. Will not book with this hotel again.

The gentleman that checked me in was polite and professional. The process was quick. The main lobby and room was generally clean. The door hang sign was on the floor partially under the sink area when I walked into the room. The wall as I walked into the room was scuffed with something blackish making it look dirty. The bed skirt was stained with something looking like coffee. The couch bed had a bolt or screw missing that made pulling out the bed difficult, but we made it work. The breakfast was good, but the food wasn't replenished as the end of breakfast neared, so make sure to get down in plenty of time for seconds, if you're a big breakfast eater. The beds were comfortable. The water pressure was good. The provided toiletries were nice. I like the mini kitchen area. The room was big enough for 6 people 14 and over in ages, which was awesome! The price was great! I would stay here again with my family of 6!

Convenient to highway, restaurants are in walking distance, friendly staff.

The GM Rebecca was very nice, she let us use the meeting room for a half a day without charging us! Nye was grear checking me in and recommending restaurants!! They forgot to give me a wake up call one of the 2 days I requested and didn't communicate the broken glass I accidentally did in the bathroom to housekeeping so I kept flagging them down to make sure they're aware of it!

Large rooms and comfortable bedding. Great product for the price paid

Sofa bed mattress was not suitable to sleep on due to metal coils.

The room was very spacious with lots of storage. The kitchen refrigerator was not cleaned very well and had smears on the doors. The shower was clogged very bad and puddled in on the shower while taking a shower. The shower head was not secure and would fall when being used. Our door key only worked half of the time too. Overall, I would not recommend or stay at this hotel again.