Tru by Hilton Lafayette River Ranch

Room was cleaned and the beds were comfortable. The breakfast was a lot of choice that you can eat.

It's always a pleasure

This property was not very clean. Weird smells of smoke in the air. I was not very impressed with this Hilton property. The area seemed safe and nice, but nothing was going on in the area.

This hotel was awesome. Super clean, great service, safe area, and the breakfast was great. Will definitely be back here.

OVERALL STAY FINE. GOOD HOTEL FOR PRICE POINT, GOOD LOCATION OVERALL. WHEN WE FIRST WALKED IN, 2 LADIES AT DESK, ONE WAITING ON ANOTHER CUSTOMER. I WALKED RIGHT UP TO THE OTHER LADY, SHE HAD HER HEAD DOWN LOOKING AT COMPUTER KEYBOARD, SHE DID NOT LOOK UP OR SAY A WORD UNTIL SHE TOTALLY FINISHED WHAT SHE WAS DOING THEN SAID, "CAN I HELP YOU?" I HAVE WORKED IN CUSTOMER SERVICE POSITIONS ALL MY LIFE AT FRONT DESKS, I MULTI-TASK. IF I AM ANSWERING A BUSY PHONE, I PUT CALLS ON HOLD, BUT WAIVE HAND TO A CUSTOMER ACKNOWLEDGING THEM TO LET THEM KNOW I SEE THEM AND I AM WAITING TO BE ASSISTED, OR IF FINISHING A TASK, QUICKLY, I SAY, "HELLO, I'LL BE RIGHT WITH YOU." CUSTOMERS PRESENT IN FRONT OF YOU COME FIRST, BEFORE PHONES OR ANYTHING ELSE. OTHER THAN THIS, TRU BY HILTON WAS A FINE EXPERIENCE.

The front desk clerk was very nice & helpful. She gave us a list of the best restaurants and all of the local Mardi Gras Parades as well. Great breakfast. Clean rooms. Great Location.

The area is great. The hotel is clean but just feels kind of cheap overall— paper thin walls, can hear EVERYTHING around you. They had a pool table and family games in the lobby all free so that was really cool. Staff was nice and breakfast was good! Overall, I would recommend.

Clean/quiet property . Employees were really sweet . Loved the stay . Only reason I’m giving 3 stars is because we didn’t get housekeeping the entire weekend . No fresh towels , beds wasn’t made . Trash wasn’t taken out .

The construction of the hotel is horrible! The walls are paper thin and you can hear everything. Additionally, the customer service at the hotel is equally as horrible.