Red Roof Inn Lansing East - MSU

*Full Disclosure* we never made it there, but we couldn't write a review without checking those off. However something weird was going on. We submitted for a cancellation the day off as we were stuck in Canada. We sent in an appeal to cancel in hopes to get some money back. Trip.com called us and said the hotel won't consider it as we apparently already "checked in" which was physically impossible. I called them myself and told them I'm not there and noone else knows about the reservation, so it's impossible. The lady said there's nothing she can do, and that I'd have to call back the next day and speak to the manager. The only other people who had my booking information, and knew we were requesting to cancel and would not be there, was the hotel. Whoever checked in would have needed that information. As well they would have been unable to provide identification unless they coincidentally had the same name as me. You'd think if you told a hotel someone potentially checked in with false ID they'd be concerned, and not say "call back after they've already stayed a night". Draw your own concusions from what kind of establishment this is.

Very hospitable and friendly.

Good value for the money spent

一般，不過價錢還比較便宜

The room was dirty- toilet dirty- the carpet on the entire floor was SOAKED - come to find out there was no shower curtain- and the entire bathroom floor was soaked- leading to the possible reason the entire floor (carpet) was soaked... obviously if they cleaned it they would have known there was no shower curtain at all... toilet had hair and piss all over it... stayed there many times- its a true "roach hotel"- its cheap- but you might be taking a shower in the open... LOL

Previous guest room keys still on the counter so obviously not cleaned. Fore alarm hanging, disconnected wires

The rooms where dirty, bugs crawling on the floor, stains on sheets, worst mattresses you ever slept on. Noises as heck outside, loud cars running all night, people yelling and arguing. Not a safe environment. We was very disatisfied. If it wasnt already booked through you, would of gotten money back and went somewhere else.

Dingy hotel! Would never stay again! Mold in windows from leaking. Sheets and blankets had stains the room not cleaned well at all. Nothing like the pictures shown.

The place was filthy and falling apart. Sometime after checkin at 10pm Friday night and 6am Saturday morning the glass in the main hotel door just shattered everywhere. They put plastic in the door, but left the broken glass for their guests to walk on. The television in the room didn’t work, I was told it would be fixed by the time we got back to the hotel on the second night and it wasn’t. There was mold in the nasty bathroom light/fan fixture (photos attached). We were given 1 bath towel for 2 people for 2 nights and told we couldn’t have anymore because they didn’t have any. The trim was peeling off the wall and I tripped over it in the dark because lightbulbs were burnt out. A refrigerator was advertised, but as seen in the photos, one was not provided. Overall a horrible experience. I would never recommend anyone stay at this location.