Hilton Fort Collins

Staff is very nice and helpful, will stay again.

還是不錯的，乾乾淨淨，早餐也好吃

My room smelled like cat urine My coffee packets were not replaced The lotion pump was empty (no mini bottles, just refillable Crabtree and Evelyn but really just a bottle of cherry Jergens on the maid’s cart) Very loud due to the openness of all the floors Echoing the entire 7 floors outside the door Loud road traffic as well Had to pay an extra $15 a day to park

We were touring CSU, so very convenient for walking to campus. All other dining and shopping options a short drive away.

They overbooked and had us drive to another Hilton owned hotel. The staff was kind and helpful. It was obvious they were overwhelmed. We were given keys to a room we did not reserve but we were happy to have enough beds for our party size. When we entered the room, there were belongings already inside. That’s when we went back to check in and were told they were overbooked and we would be “walked” to another property. We drove 3 miles plus to that property. It took the nice and helpful check in staff member 20 minutes or so to get us checked in. He had never done this type of transaction on the night shift. Room was accommodating and we were finally in bed at midnight.

I ended up changing rooms after seeing an issue with the cleanliness of my first room. The staff were great and helped resolve the issue.

Service was very slow at the restaurant. It took 20 minutes for our drink order to be taken, and another 40 for our breakfast (bagel, fruit cup, egg, pancake). We also had someone try to get into our room at 4:22am our first night. That ruined our trip and left us rattled. It was definitely taken care of, and so I appreciate that.

We really could have used a refrigerator. Kids staying there very loud. Event at night really limited parking, which we paid for. Front desk staff polite and helpful. Trash cans too small. Rooms very clean.

The customer service was nice but rushed. We had to pay for parking which I wasn’t aware of. The hotel was having an event in the main central area so it was very loud even in the room we could hear the festivities and needed to turn the TV up louder than normal. There is no fridge or alarm clock in the room. You need to make reservations for the pool. The bed was okay. The is a vent in the shower which was weird. The bathroom door was wooden and swollen from the shower. Overall the night was fine but we won’t stay there again.