Spark by Hilton Exton

Very nice new property Just wish they had a hot tub Other than this it was very clean The bed was super comfortable

No towel in the room, when I called front desk to gave me towels he asked me to get it in front desk 😳😞

I have never had such a horrible experience with a hotel. 10 minutes before check-in the hotel left a voicemail that they would not be accommodating us and canceled our room. I immediately called back and they informed us that the people in the room wanted to extend their stay another night. There was no manager there and when asked to have a call back, they manager ignored the request. We stopped at the hotel to try and get a response or see if they could help us and they were absolutely horrible. Rude beyond belief and as my husband left, one of the employees called him a bad word under their breath. My husband did not take kindly to that. I cannot even put into words how terrible they were.They didnt care that we had no place to stay and told us that the other family already paid a few hundred dollars so they didnt want to turn away the business. Well they officially lost a potential customer.

I love the manager Nicole! She is amazing and very patient and professional. They’re was a few other staff members there that are very disrespectful and rude. Other than that the hotel is very nice and clean. The bed is comfortable and the jacuzzi in our room was so nice!

Fortunately I got a different room for second night. The first room was TOTALLY destroyed by dogs and the cleaning was ZERO. The smell, the stains, the curtains, the carpet was beyond disgusting. The toilet and sink have never received a cleaning. No towels. No soap. No trash can at all. The A/C-heater was so loudly noisy that to be able to sleep we preferred to be so cold instead of keep it on. Terrible.

I had a very long stay at this hotel and it has been enjoyable. The accommodations are basic but everything is clean and works. The staff is really friendly and does their best to accommodate your needs. The hotel is going under major renovations, so I think it will be an even better experience when that is done. This is a great value hotel.

Can’t complain for $65 a night. Place is in the middle of a renovation but was clean.

The property was “under contract” but that doesn’t exclude the property from needing to be clean. It was filthy and looked like a flea-infested motel. I’d n er stay there again.

The carpets are disgusting, the whole place smells like cigarettes, dirty shower curtain. I will never book again