403 Rue de La Kasbah, 63-67 rue Boutouille, Marrakech, Marrakesh-Safi, 40000, MoroccoПолная информацию об отеле
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1 ночь
Честные отзывы об отеле La Sultana Marrakech от реальных посетителей
9.6/10
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Отзывов: 71
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Честные отзывы
Местоположение9.6
Удобства9.6
Сервис9.6
Чистота9.6
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Все отзывы(71)
Положительные отзывы(42)
Отзывы с фото/видео(7)
Отрицательные отзывы(3)
Katie Chak
Дата заезда дек. 2022 г.
Поездка с друзьями
Отзывов: 5
10/10
Превосходно
Дата отзыва 27 янв. 2023 г.
Отель красиво оформлен традиционной марокканской мебелью и произведениями искусства, а номера просторные и комфортабельные. Отель также прекрасно расположен в медине, в нескольких минутах ходьбы от многих главных достопримечательностей города. С террасы на крыше открывается потрясающий вид на город, а бассейн — идеальное место для отдыха после долгого дня осмотра достопримечательностей.
Крайне разочарованы отелем. Ни о каких 5* и речи идти не может. Приехали в отель 03.05.2023 и были в шоке, тк отель старый, сервиса нет, завтраки не вкусные и очень странно организованы. Мы с семьей были в Марокко с 03.05-07.05 и за это время успели посмотреть и пожить в 3-х отелях: La Sultana Marrakech, Selman Marrakech и Royal Mansour Marrakech, все они заявлены, как самые лучшие отели Марракеша. Отель Royal Mansour Marrakech и Selman Marrakech действительно соответствуют хорошим 5*, а вот La Sultana-это максимум 3*! Если хотите испортить впечатление об этой прекрасной стране-вам в La Sultana. Основное: номера маленькие и старые, невыносимо жарко везде, кормят отвратительно, персонал отеля никак не реагирует. Возможно, именно в наш приезд, что-то пошло не так, но нам есть с чем сравнить и отель La Sultana не может быть 5*.
Ответ от объекта размещения: Dear Guest, Thank you for sharing your feedback with other travelers. We are terribly sorry for your disappointment, and it seems our property wasn’t what you were looking for. Being located in the historical Medina of Marrakech with direct views on the Monuments from the rooftop, our property features a Riad architecture with 5 patios, 28 bedrooms and traditional Moroccan design. We are very attentive to our guest’s wellbeing and comfort to ensure the best of stays in Marrakech. The good thing about Marrakech is that it offers plenty hotels to choose from depending on your liking (location, design, authenticity...). Kind regards On behalf of all the team
Destination784242
Дата заезда апр. 2025 г.
Пара
10/10
Превосходно
Дата отзыва 26 мая 2025 г.
An exceptional Moroccan style hotel with very authentic riads. An excellent stay and thanks to the staff who were very kind and attentive to every detail. Excelent trip!!! The pools and hammam are very good and so is the restaurant on the top terrace.
Перевод
Rick M
Дата заезда мар. 2025 г.
Поездка с друзьями
10/10
Превосходно
Дата отзыва 13 апр. 2025 г.
Exceptional stay. Ms. Saida and her concierge team were the utmost professionals and delivered superior service that reached far beyond any expectations. They made sure all of the details were covered so we could have a worry free holiday. The whole team deserves the highest of praise. Even though we only spoke English, this wasn’t a problem for anyone at the hotel, and we felt most welcomed.
Перевод
6/12
Гость
Дата заезда июня 2025 г.
Другое
10/10
Превосходно
Дата отзыва 25 июля 2025 г.
Mindblowing personalised service (not overbearing but by some sixth sense the staff recognise what you desire before you do!), remarkable architecture located centrally in the Medina but tucked away and within the structure of the riads totally peaceful and almost oasis like.
Перевод
Гость
Дата заезда июня 2025 г.
Другое
10/10
Превосходно
Дата отзыва 22 июля 2025 г.
One of the most memorable experiences I've ever had, the staff was wonderful and attentive, the location was beautiful and majestic and the spa was great! I can't wait to get back there.
Перевод
Гость
Дата заезда июня 2025 г.
Другое
10/10
Превосходно
Дата отзыва 20 июля 2025 г.
We loved La Sultana. Everything about the place is first class. The riads that make up the property all have beautiful courtyards that are kept cool even in Morocco in June. The beds are comfy. Our room was lovely. The first night the AC was dripping a little water, but when we mentioned it to the front desk, they took care of it right away. The staff was professional and knowledgeable. We had a private driver and the place is located very conveniently for pickup/drop off. The rooftop bar is also lovely as is the pool. All in all, it made our trip to Marrakech so memorable. We're planning a return trip to Morocco now. It is pricey, but worth it. The decor is authentic, unlike some of the other high end Morocco hotels, which we appreciated.
Перевод
Гость
Дата заезда июня 2025 г.
Пара
10/10
Превосходно
Дата отзыва 16 июля 2025 г.
Simply the best spot in the city. Unreal. Every touch and experience. Do the hammam in the spa. Life changing. Overall, just a superb experience full of top service, serenity and relaxation. A quiet getaway in the midst of the beautiful turmoil of the old city.
Перевод
Гость
Дата заезда июня 2025 г.
Другое
10/10
Превосходно
Дата отзыва 16 июля 2025 г.
I cannot imagine a better place to stay in Marrakesh. The service was impeccable, I was treated incredibly well. All details were above and beyond. By the time I left I felt like I was leaving my family because that is how they make you feel at La Sultana. I am very grateful for this experience. And I will be back!
Перевод
Ceri S
Дата заезда дек. 2024 г.
Пара
10/10
Превосходно
Дата отзыва 3 янв. 2025 г.
We attended for lunch, which was excellent, and ended up trying every cocktail on the menu. 5 star service and wonderful atmosphere, with personalised service from all staff. Beginning with a beautiful escorted walk through the stunning Riad up to the sun-soaked rooftop, ask for Mustapha for the best cocktail in Marrakesh.
Перевод
Ответ от объекта размещения: Dear Guest, Thank you for visiting our restaurant and for sharing your experience with other travelers through this very positive review. Thank you for choosing our restaurant for your lunch out. We couldn’t be happier to read this was a memorable experience. We are glad to read that you particularly enjoyed the setting, the quality of service and the cocktail selection. Thank you again for visiting us while in Marrakech and we are looking forward to welcoming you again soon. Kind regards All the team of the Restaurant
Гость
Дата заезда мая 2025 г.
Другое
10/10
Превосходно
Дата отзыва 24 июня 2025 г.
La Sultana is a gem in the wonderful city of Marrakech. Located in the Kasbah, it is a very short walk to the main souks and several museums and gardens, all of which deserve a visit. The hotel is of the highest order with the guest wanting for nothing. Great ambience, professional and attentive staff, every detail has been considered. Be sure to avail yourself of the spa, and book in for a hamam during your stay. La Sultana is a great way to start or finish your Moroccan adventure. A treasure in Marrakech
Перевод
Гость
Дата заезда мая 2025 г.
Другое
10/10
Превосходно
Дата отзыва 20 июня 2025 г.
Excellent property in every way. A feast for the senses. Stunning architecture, outstanding service, scent of jasmine and rose throughout, high quality cuisine with an emphasis on local products and vendors. Our room, with semi-private pool and courtyard was extremely clean, comfortable, modern. A dyson hairdryer!! The semi-private courtyard with small pool was a calming retreat after the cacophony of sites and smells in the souk. Staff is genuinely hospitable. Every detail attended to - water bottles filled regularly, concierge service at your fingertips (using your personal direct service telephone line), your room is chock full of goodies - nuts, fruit, sweets abound. Excellent location within the medina, yet still quiet.