Umaya Resort & Adventures

Arrived latter then anticipated but still within their stated limit. However reception gave me the impression that they may had already given our room away. Where they sent us the first night, looked like an older section that had been half heartedly remodeled to match the rest of the resort. The fridge wasn’t cooling, and after having someone fix it for half the day, we asked to be moved once it started leaking water all throughout the kitchen and living area. They moved us to a room on a second level for our second and third night. It was the same room I’ve been in before and from there we had a great Experince. Lagoon side is always my preference, with the beautiful sunsets and lush grass. Hard to get a peaceful early morning of quiet when the restaurant staff are setting up while blaring ether cell phone music. Other than that all the staff was very helpful and polite, and worked diligently to fix our frustrations. Pool was nice, but could have been kept more clean, and you had to wait for pool towels as they never seemed to have enough on hand. Next time I go, I will request my same room, bring my own ice cube trays, and beach towel.

Loved that it was quiet, not crowded, well kept and everyone we interacted with was very friendly and helpful.

The greatest part of this stay was the amazing beach views. Beautiful Hotel, lawn well kept, But one of the double bed was broken, when I called the response was immediately but it wasn’t fixed properly. The microwave didn’t work, the bathroom cabinet was old, needs to upgrade or revarnish. Seems like same from 8 years old since previously Belize Ocean Club. We had guests of 4 with dinner plates for 3. When ask for more, was told they had shortage. Bar tenders had no personality. Pool side bar close too early and lack entertainment. We also had dinner for birthday celebration ask for dessert that never came,No one thank us for dinning in Laguna restaurant. Waiters need more customer service skills in engaging with people with polite humor. Food was delicious and gentlemen that said He was Food and Beverage manager was the best! He should train in hospitality to all. I would give review of 3stars 🌟🌟🌟

My Family of three enjoyed a beach front two bedroom penthouse. It was very spacious with a great view of the beach. We enjoyed our balcony where we played card games. The site had nice bars and restaurants. Beautiful pool and jacuzzi. The staff were very friendly and helpful. Very relaxing.

Terrible! Terrible service. Do not have any events here, spare yourself the headache and stress. I ordered 4 course meal. Did not get the vegetables nor deserts with no explanation. Over 35 guests booked and stayed at Umaya. I didn’t even get a free coffee. The staff knew that I was celebrating my 60th and took business to them both in room, restaurant and alcohol sales. Umaya charges all rates and events in US dollars but the service doesn’t match the prices. Do yourself a favor and stay somewhere else.

Very good service Staff and room were above expectations A problem with the refrigerator that they jumped on promptly

Loved the design and landscape of the property. Room was very spacious and you can go to either lagoon or beach side. Restaurant onsite was wonderful. Beach and the dock were very nice and staff were friendly.

The property is excellent. Great pool, great beach, great beach bar. The staff is the best ever.

They made dealing with various food issues easy. Also the excursion we took through the tesort was amazing and easily booked.