Ocean View Beach Hotel

EXCELENTE SERVICIO!!!

Me encantó la aplicación

El cuarto muy mal tenido muy desgastado, aún que estuvimos en el piso 14, el ruido de la calle no dejó dormir hasta las 1am, el desayuno muy básico x " prácticamente inesistente" huevo revuelto, chilaquiles con un montón de cilantro, muy poca salsa poco queso, como frutas el primer día había, sandía, Chicama sin sabor, papaya sin sabor, esto es lo que ofrece el desayuno, y todos los días igual, el alberca muy vieja y mal tenida.

Completely misleading. I am so disappointed. First room we received was nothing like we expected. Ocean view was really a tree. Balcony was divided into two with a weird wall in the middle of the room. The toilets were dirty. The remotes to the tv and air conditioner didn’t work. Our bed had a crack straight down the middle. I spoke to the girls in the front and they seem bothered that we didn’t like our room. Second room they gave us, had a better view but the sink was clogged. They fixed it then the shower became clogged. For ice you have to ask at the front desk and wait til someone shows up and gets it and by then it’s kinda melted. The beds in the second room also cracked, coffee maker was never cleaned. They would come clean but didn’t actually clean but wanted a tip straight away. There were some weird streaks on the wall. I rated it a two because one of the employees was super nice. We go to Mazatlan quite frequently, at least 3 times a year. In all the years we have gone this was THE WORST hotel experience. We were suppose to receive some perks and never did.

This was a last minute booking when my other accommodations fell through, it was reasonably priced, clean and staff was very friendly and helpful. The room was clean but very small with very limited place to unpack to. The hotel seemed to be in the middle of some upgrades. The booking included breakfast, but it wasn't very good, most dishes were cold and only about 3 to choose from, we are not big breakfast eaters so a pastry and yogurt suited us fine. The hotel was not very busy so we did not have to be up at the crack of dawn so we could have a chaise by the pool. We felt we got a descent room for what we paid for it and ******* threw in a free drink by the pool.

Not so good: -if you get a room with a view, and it’s a hot day.. prepare to be sweaty the fan in the room takes an hour or two to cool down -cheap shower curtains - no towels in the room, called and asked for them, never brought them up. I found the person cleaning the rooms and she did not have hand towels or the mat for the shower -buffet, poor taste - it’s going through construction so the second pool isn’t open - room looks much nicer online than in person -found a small cockroach in my room by the coffee station Good: - access to the beach -good location, walking distance to other stops and restaurants -view

Staff very friendly beds were very hard. Hot breakfast each morning just need to sign up day before. One pool which second pool being worked on. Outside bar different 😊. Location was good in Golden Zone. Watch out for salesman selling vacation packages scams. Once I landed at airport I had 3 different sales teams harassed me to sit in on presentation

I asked the front staff for additional towels due to not being provided enough for the amount of guests we had , but they did not provide us any. Asked if the hotel provided bags for dirty laundry like others do, the front staff told me “ I don’t know.” There is breakfast provided, but you have to sign up for a time slot which is interesting. Our shower wasn’t fully cleaned because there was still sand in there from other guests. Additionally, our hot water didn’t work. Eventually it did get resolved though. One of the front desk staff members was helpful in regard to that. At the moment only one of the pools is available to use. The other is empty. There is construction going on so it is noisy!

The hotel has a nice view of the sea, the rooms are clean, but the pool is very neglected, the floor is broken and the area around the pool is very damaged, the beach is dirty, it has garbage around. The good thing is that in front of the hotel they have several restaurants to eat and the breakfast they offer is good.