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Гость
Northeastern Log Cabin Triple Room With Traditional Heated Brick Bed
Гость проживал в дек. 2024 г.
В одиночку
Отзывов: 24
5.0/5
Превосходно
Опубликовано 6 янв. 2025 г.
I really liked my stay there - I chose a Kang room and it was really warm and cozy. The location is great - right in the middle of 北极村. They also offer shared rides to places that are farther away which was super convenient. There's also a restaurant on site which is perfect if you don't want to go outside when it gets too cold :) It was also a great place to meet people and explore together. The staff is super helpful and friendly. Especially 叶子 - she even gave us ice cream, fruit and a local snack to try and was so friendly. I'm glad I got to spend some time there. 谢谢 :)
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Ответ от объекта размещения: First of all, thank you very much for your stay and for giving us such a high rating. We are truly honored. Welcome to come again next time.非常高興您在我們旅舍度過了愉快的時光。您的滿意和好評是我們最大的驕傲。感謝您的支持和熱情,希望再次為您服務!旅途愉快~
Blade.around.the.world
German-Style Simple Room
Гость проживал в сент. 2024 г.
Пара
Отзывов: 24
4.0/5
Очень хорошо
Опубликовано 26 окт. 2024 г.
Respite the hotel name containing the word international there is nothing international about this property as they were completely overwhelmed with our arrival. The first thing they did was drive us off to the police as they didn't know how to do the registration for foreigners.
The rooms are good and well maintained and we got a delicious complimentary berry juice in the morning.
The heating worked well and it was nice and warm inside the room.
The location is superb and everything is within walking distance.
The negative thing is that we needed some help during our stay and the reception area is always empty. The owners are impossible to find.
Do not expect a single word of English to be spoken at this property.
A lovely cat is around and is an admirable animal.
Overall a good stay and I would stay again in the future. Good value!
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Ответ от объекта размещения: 您的點評讓我們深感榮幸,也為我們指明瞭前進的方向。我們會針對您的建議,對服務進行改進,為您提供更加舒適的住宿體驗。
Гость
Guestroom
Гость проживал в дек. 2024 г.
В одиночку
Отзывов: 8
2.2/5
Опубликовано 24 янв. 2025 г.
I have been in China for a long time and this is the first time I met this kind of behavior.
The neutral:
- Location: 500m to the bus station, not directly in the hustle, good if you like it quiet
- Room: room is big and has chairs + table
- Sightseeing: if you are solo traveller, they have three fixed routes which you can car share for a decent price
The questionable:
- Room: the room is quite cold (due to being too big for their heating system), bathroom is small and cleaning is to be improved (at least remove the dead mosquitos from the wall).
- Time: Bring time if you want to do their tours or eat there. Waiting times of an hour to be expected.
- Communication: If you need something, you have to contact them several times. If they need something from you, they answer directly.
- Do NOT trust them to buy tickets for you. The one to the Christmas Village was not valid anymore and the bus ticket was the wrong one. Luckily, I was able to change it in the morning (me asking them to make sure to buy the right ticket and the bus station workers telling me they even suggested the right bus left a sour aftertaste)
- Emotional manipulation to get a 5 star review. It's normal in China to ask for a good review after a stay, but not over 10 times during your stay. Services are always given with a: “for a good review” attitude.
For example: I asked in the afternoon whether I could get a ride to the bus station the next morning as I have seen many other guests get one - answer: no. In the late evening, the boss contacted me saying they will send me to the bus station. But guess what: only to remind me in the morning that I should give a 5 star review, almost making me write it in front of her.
A good review is to be earned and not to be bought, improve your service instead of harassing your customers. Would not stay again.
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Ответ от объекта размещения: 尊敬的客人:您好!首先很感謝您本次的入住以及對旅舍與房間的環境位置的認可,也很抱歉讓您在本次旅行中有到不完美的體驗。其次我們一定要向您解釋讓您感覺不舒適的地方:1.關於巴士票,因您與我們的前台工作人員以及司機師傅提出的是購買單程前往下一站不附帶旅遊項目路線的車次,且您會在下一站停留兩日,所以我們工作人員特意耗費較多時間精力為您購買好該車票(由於您是國外遊客,非本人購票會麻煩許多。旅舍本身並不提供代買客運站票務的服務。且客運站不直接售賣含旅遊景點的車票,必須上車後根據個人自願原則補觀光票)。2.聖誕村的“無效”票,發生後我們的師傅也是第一時間用了同伴的票讓您優先進入遊玩了,負責人也非常重視這次的失誤並已多次聯繫園區溝通核實票務問題且查看了監控後,是由於上位住客並未進入園區遊覽(但在大門口刷了票上的二維碼)來到前台退票導致,,當然我們也會吸取本次的經驗,以後更加謹慎對待。3.送站去客運站,衹要住客有提出確定時間我們都是會提供接送的,畢竟這邊天氣很冷。可能是當時同事的表述不清又或者師傅口音導致讓您有這樣的誤會。您問了後,前台就馬上為您聯繫明天送站事宜了,負責人在根據和您約好的時間早上七點半,太陽未升起-30℃專程為您起床開車專車送您一人去到車站。但非常遺憾我們如此用心熱情的服務並未得到您的認可。4.溝通,可能是因為旺季前台辦理的事項以及接待的客人過多,期間應接不暇讓您有了需要都多次聯繫的誤會。但我們全體同事都是非常熱情接待的,有問必答真心希望每一個來最北村落的遊客能有一次愉快的旅行。5.房間清潔,非常感謝您的反饋,我們都非常重視,並會對此進行檢查,讓清潔人員更加仔細的確保每個房間的衞生。最後再次感謝您的本次入住以及一些建議。也誠摯的邀請您下次再來體驗,檢驗我們的提升品質以及解開這些讓您不愉快的誤會。驢友之家提前祝您新春快樂,旅途開心!
Mee Yuk Tiong
Northeastern Log Cabin Quadruple Room With Kang Bed
Гость проживал в нояб. 2024 г.
Поездка с друзьями
Отзывов: 1
5.0/5
Превосходно
Опубликовано 5 янв. 2025 г.
Had an exceptional experience! The hostel was impeccably clean and well-maintained, ensuring a comfortable stay. Everyone here were warm and friendly, especially the lady’s boss always ready to assist with a smile, making me feel right at home.
The atmosphere at the hostel was fantastic. It had a vibrant and welcoming vibe, perfect for meeting fellow travelers and making new friends. The common areas were cozy and inviting, ideal for relaxing after a day of adventures.
One of the highlights of my stay was the excellent trip drivers. They were knowledgeable, friendly, and made exploring the area so much easier and enjoyable.
Overall, I highly recommend this place to anyone who looking for a welcoming and enjoyable place to stay.
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Ответ от объекта размещения: First of all, thank you very much for your stay and for giving us such a high rating. We are truly honored. Welcome to come again next time.非常高興您在我們旅舍度過了愉快的時光。您的滿意和好評是我們最大的驕傲。感謝您的支持和熱情,希望再次為您服務!旅途愉快~
Yeoh Yee Chin
German-Style Simple Room
Гость проживал в февр. 2024 г.
В одиночку
Отзывов: 5
5.0/5
Превосходно
Опубликовано 29 мар. 2024 г.
The location is good, which having walking distance to attractions and restaurants. The hospitality of the hostel is good, 叶姐and the staff providing good information for everything. Not to mentioned the driver that i booked with the hostel, 许师父 is very friendly, and accompany me along the trip as I'm solo traveller.
During check in, they upgraded my room to Dong Bei specialty type, which is kind of an experience since I'm here at Dong Bei..
Overall staying experience is awesome, and will visit this hostel again if coming to Mohe.
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Ответ от объекта размещения: Thank you very much for your recognition and praise. Looking forward to your next stay and wishing you a happy life!
Гость
Стандартный номер
Гость проживал в мая 2023 г.
Семья
Отзывов: 2
5.0/5
Превосходно
Опубликовано 10 июня 2023 г.
Henhaoyijiadian
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Ответ от объекта размещения: 親愛噠客官您好,收到評價很開心,感恩信任遇見,我們會繼續努力做好民宿,做好各項服務,祝您開心每一天,期待再見!