Iberostar Playa de Muro

Nice hotel with good service. We only stayed one night and it is definitely not enough. Plan to be here next time!

Amazing place, relaxing, clean and near by the see site… Swimming pool in the flower garden… Great food and all the time lovely and supportive staff. During evenings you can walk on the beach or enjoy evenings shows. There is a lot of to do for kids any age in kids animation club. My kids enjoy it and find new friends.

Visiting this hotel solo for a week end of February. Obviously, it’s not yet season, most of the shops, restaurants and facilities are closed, and the hotel is no exception here, which is a pity, as I booked all inclusive. It’s a nice hotel, quite new and modern, at the beautiful Playa de Muro. I suppose it’s amazing in Spring, Summer and Autumn. Buffet restaurant is very good, I assume the selection is more varied as well in high season, but food quality, presentation and choice are good. Service is, well, I feel like most of the time, either in the Tramuntana Buffet Restaurant or in the only open bar, La Cerveceria, I’m wearing my invisibility cloak. On average it takes 15 minutes for a server to ask for my order, while families or couples are served immediately. Not sure if they assume I’m still waiting for my other party to join, but I’m not too pleased with this kind of trea**ent. Room (standard) is very spacious and comfortable. Unfortunately the safe is not functioning, and there is no remote control, in case I might want to watch TV. Mini bar is empty and fridge is warm - I did expect this differently for all inclusive. It’s very clean in general, and overall staff are very friendly. I haven’t seen much day and night entertainment, though. Maybe as well low season and not yet operational. One remark to the Gym and Spa facilities: for both, I must say, and I travel a lot to 4* and 5* hotels, it’s among the best equipped Hotel Gym and Spa I have ever seen. BUT: the maintenance of the equipment and overall hygiene in both areas are shocking. No towels in the gym, no Disinfection possibilities to clean the equipment before and after use, kids using the Gym as playground, which is quite annoying and could also be dangerous. Same for the Spa: for winter time way not enough lounge chairs, sauna and hygiene etiquette are not respected and also not enforced by the lifeguard personnel on duty. An example: someone swims, no shower afterwards and enters the sauna dripping wet without a towel! Others wear their slippers in the sauna, I barely saw people taking a shower before and after the sauna. Shower fittings falling apart when touching them etc. it’s a pity for these really nice areas that they are not well maintained. I’m halfway through my stay, maybe things are improving still, but I make them best out of it. Certainly a good spot for families in Summer (though I expect it to be crowded then!)

We had an absolutely lovely time at this hotel. Its location is simply fabulous, right next to the beach, making it perfect for a family getaway. The entertainment options were fantastic, keeping everyone engaged and happy throughout our stay. The hotel was impeccably clean, and the food was delicious with a wide variety of options. We truly couldn't ask for more from our vacation spot. Highly recommended!

This is a very family oriented hotel. Lots for kids to do. Perfect location for a family. Having a great beach on your doorstep helps as well. Large sandy beach. Shallow so it’s safe for children. Friendly staff who all try their best to make your stay as comfortable as possible.

This is our 4th Iberostar hotel and we have found certain things have let us down. No kettle, tea, coffee or milk. No stocked minibar as in other hotels. Deposit system for pool towels. Charge for safe key. Problem with the mattress which was reported but not resolved only to find a pillow stuffed under the mattress which housekeeping had missed. Not sure how when making beds. The saving grace is that the food is excellent and the staff.

The hotel exceeded our expectations. We were delighted by the beautiful views, nature, and the water that looked like it was from the tropics. The hotel offers innovative solutions that I hadn't encountered before, such as a phone app, key wristbands, many conveniences for people with disabilities, and eco-friendly measures. We traveled with a child who declared this the best hotel we've ever stayed at and wants to return, thanks to the wonderful, exceptional animator and caretaker at the mini club, Raquel🫶 The hotel offers many attractions for children, and there are excellent outdoor and indoor pools. The entire hotel staff deserves a huge thank you. I highly recommend this hotel.

We had a brilliant stay at Iberostar Playa de Muro. The place is really set up for children and makes parenting easy. Food and drinks are excellent. All the staff are very friendly. We would like to thank David H and Brigitte in particular who were so lovely and helpful.