Отзывы об отеле Hotel Saint Honore 85

Ответ от объекта размещения: Hello,Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your stay did not meet your expectations. However, we would like to clarify a few important points.You initially booked a "Superior Room - Courtyard View" (13 m²). Due to an unexpected extension by another guest in the assigned room, we offered you a free upgrade to a "Deluxe Room - Street View" (14 m²), which is normally more expensive than the room you reserved.Regarding the room and bed size, all dimensions and descriptions are clearly stated during the booking process, along with photos that accurately reflect the room.We do acknowledge that some elements such as the curtains or flooring may show signs of wear, but stating that the bedsheets were worn is incorrect, as we provide fresh linen for every new guest. Our housekeeping team cleans the room daily and replaces towels, unless the "Do Not Disturb" sign is placed or service is declined when offered.Your room was equipped with an ironing board, and an iron was available upon simple request at the front desk.Bathroom amenities are clearly listed at the time of booking.We do offer breakfast service, which was mentioned by our receptionist upon your arrival, and it is also posted at reception.As for bottled water, the price of €2 is clearly displayed at the front desk, and I personally informed you before handing them over – which you acknowledged.Regarding laundry: while we do not offer an internal laundry service, we would have happily directed you to a laundromat just next to the hotel had you asked.Lastly, about the pricing – you mentioned €1,400 per night, however, you were charged only €160 per night, including city taxes and the bottled water. This is a perfectly standard and reasonable rate for a 3-star hotel in Paris’s 1st arrondissement.It is possible that lower rates appear last-minute due to cancellations – this is a common pricing strategy in the hospitality industry.Of course, we remain available if you would like to discuss any of this further.Best regards,Romain - Front deskHôtel Saint Honoré 85