Booked a Junior Suite room on recommendation. Two days before the holiday, I was contacted by the owners to say an upgrade was available €20/night extra for the "Loft Attic" with private balcony. To say we were disappointed is an understatement. Over priced, over-rated and quite a bewildering owner (Anna?). I challenged her that the room we had was not as shown on the website. She harangued and shouted at me for a full 30 mins in the hotel foyer and said the pictures were being changed and it was "my fault". Further that " you English always want discount" I pointed out that was insulting as I was happy to pay for the room I was shown on the website, but not this poor ant-ridden faded student accommodation. Yes it has a private balcony. but that's the extent of the Special" nature of the room. Breakfast is adequate, pool is small and the whole place needs a serious overhaul. We left the day after and found a wonderful hotel in Puerto de Pollensa. BEWARE>. The room was advertised with a "utility room" In essence this was a washing machine on the patio area: it was unsafe !!See photo : the socket front was sat on the washer with exposed wires on the wall socket. Terrace not cleaned the during our (short) stay. Bed was good. clean, bathroom was tiny. Advertised as having a bidet. When I asked Raquel where it was she answered..." what's a bidet?" Never again. (Ps.... pictures still the same on website.) Based on her reaction on the day, witnessed by many, Anna will contradict everything I said. I have no vested interest in leaving a justifiably bad review: she has an interest in trying to deny it. I paid the full rate for the days we stayed.
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