Sunset Resort

First day Hotel looks nice, yes a little tired but overall nice, you need to remember you are in Bulgaria not England. Food was good in buffet. Seems odd to not allow drinks from some bars, you would get a lot more positive opinion if you just allowed drinks in any bar. Bad point - we booked as a group of 8 two families on the same booking. We were placed on separate floors far from each other. We emailed ahead to make sure we were together and booked on the same booking so we could sit in the evening and have a drink while the kids were together. This has been a big disappointment. Coupled with we overlook the super market and reception!! Our friends on a different floor overlook the carwash! Bad luck there. Still have high hopes and hope to get the room changed to a better outlook and together. Looking forward to exploring the area.

Unfriendly, rude staff! Cold food, confusing all inclusive times. Restricted all inclusive bars, extremely limited drinks. Dreadful coffee, sunset cafe doesn't even have coffee. Run down resembles a shanty town. Floors around pool slippy. Can’t book into the Al a Carte restaurants as they are all booked up…presumably because the buffet restaurants are so poor. Nothing around the hotel, more of a slum than a resort.

The staff were rude night reception staff were drunk on 2 occasions , food was shocking I wouldn't even call it food it was always cold . Was only allowed to use 1 bar in the basement the other bars were for paying guests ( we was all inclusive we was paying guest we thought ) all inclusive the only food you could get in between meals was a plate of biscuits on the bar . Never ever again never . When complained to rep her answer was ' what do you want me to do about it ) we spent our money on bus everyday out of there for food and something to do .

Vacances en famille avec enfants dans la deuxième partie de septembre. Points positifs : - très belle architecture - nourriture tout a fait convenable Points négatifs : Je ne sais pas si c'est dû à la période mais l'hôtel était tout simplement mort. (Vu les commentaires de juillet et août de cette année, je pense que ça s'est généralisé...) - Pratiquement aucun service. 5 étoiles ? Jamais de la vie. On a fait des 4 étoiles dans des coins nettement plus perdu où le service était très nettement au dessus. On est au niveau d'un ibis, sans exagération ! - 2 restaurants sur les 8 ouverts, une seule piscine extérieure sur les 4, ils ont même été jusqu'à éteindre la fontaine... - all in très minimaliste (6 cocktails dans des verres en plastique flexible, pas vraiment de snack et des horaires d'ouverture pas dingue) - personnel froid et faisant le minimum syndical pour la plus part - plage non incluse (supplément pour les transats) - ménage pas fait tous les jours - environnement autour de l'hôtel totalement mort, pratiquement rien a faire... - pas de show le soir, pas d'ambiance en règle générale - sensation générale que l'hôtel était en train de fermer boutique et qu'on gênait... Bref : plus jamais

The reception staff rude and not very helpful, always with an attitude Food disappointment, not much choice, very poor quality products used , breakfast foods overcooked for lunch Only one pool out of 4 was open and it was very dirty, Advertising 5 restaurants and only one was opened Animation team great guys but only 2 of them there was nothing for he adults in the evening Bar drinks were ok , but loads of improvement needed in staff Rooms nice and clean , change bedding every 2 days But didn’t replace used shampoo and shower gel since arrival. The was no activities for the kids at all , as in pictures , no kids room no kids pool , Aqua park was closed No beds on the beach, even though it says beach hotel on the website Hotel is beautiful and has loads of potential, but management and reception staff brings it all down . Wouldn’t go back or recommend to anyone.

So we came for a week to the sunset resort. First thought was omg what a beautiful building the rooms where spacious and clean . The bathroom had plenty of towels and also shower wash was provided which was a nice touch. Also we had a bottle of water and coffee provided .We liked the keyless entry to rooms so you entered the room with a wrist band which was a nice touch again . My son had a little accident and I went straight down to reception and the maids come back so quickly and resolved the problem. We found the little shop over priced I got charged for 2 bottles of water goggles and a little toy 48lev. The swimming pools where a nice size and plenty of sunbeds to choose from. Also the 2 pool bars had plenty of drink. My daughter now has to to to AA meeting for the amount of free ice creams she had 🤣 By the Wednesday we noticed one pool being shut which we was a little unhappy about but then it didn't put a damper to the holiday as there was another pool to go to. The food was okay we didn't go hungry just some ideas of food was a tad strange but we didn't come to bulgaria to have English food . Another nice little touch was the pool towels you was given a card at check in and then go collect your towels and then change them every day . We also got to see two weddings whilst we was there for holiday which again was lovely to see . Entertainment well.......... was very boring quiz twice dancing under stars twice and then bingo . My daughter enjoyed the kids dancing but was only for 30 minutes. We had a sea view room so if you can afford it go for it because the view is amazing. Thank you sunset resort

The hotel is ok a bit basic but staff try hard. However the food is terrible and the cleanliness is not up to scratch. Also everything shuts at 10pm so it’s hard to have an evening..this is a not a good hotel for older children. Pool area is nice and access to the beach is great. Entertainment is a bit dated but they try and offer options during the day. The waterpark is fun to use and easy to get to. I would just advise to think about food options and maybe not to take older children as it is very restricted.

The hotel is gigantic in terms of buildings and outside area. A total of 6 massive buildings makes the hotel seem like a giant. But this also makes the area feel spacious and not crowded at all. Some of the apartments in the hotel is sold as holiday apartments to private people, which I assume adds to the feeling of not being too crowded, since the occupancy is not full at all times. I spent a week in the main building “Sigma” at the 6th floor with a view towards the water park. The apartment was quite nice, with a small living room, bedroom and a kitchen area. The apartment standard was ok, not high end, but neither bad. Some wear and tear was quite obvious in the apartment. For instance some loose electric sockets, loose floor lists and cracks in tiles and walls. However the general feeling was that the apartment looked nice, but I guess it kind of depends on your expectations. I would say it’s a stretch to call the standard a 5 star hotel. We enjoyed the stay with an “all inclusive” package that included breakfast, lunch, dinner and drinks. All in all, the food was good, but lacked some variety. A lot of the food was fried, and it didn’t feel like a lot of different options were available. The outside areas consists of 4 separate pool areas. All of them are spacious, with lots of sun beds. Two of the pool areas have a pool bar that serves drinks and ice cream. Due to the amount of sun beds and outdoor area, the normal problem of finding a free sun bed was not present. We could almost at any time of day find a place to be, and even if some people reserved their bed by adding their towel, it really didn’t feel like an issue. A nice addition to the all inclusive package, was the towel service. Open between 9.30 am and 5 pm, you could once a day exchange your beach towel for a new one. The surrounding area of the hotel is quite abandoned, not many restaurants, shops or things to do. So if you want to do something outside of the hotel, you basically need to take a taxi to the closest towns. This also makes it quite essential to choose an all inclusive package when staying at the hotel. Since food and drink options outside are limited.

We arrived on Monday 29th for a week we are still here, booked on a B&B basis as our grandson is such a picky eater. First night we paid 125 lev for the 3 of us for dinner, which all we had was pizza and chips! Me and my grandson have not been for a breakfast yet, my partner goes though, we are at the snackbar which only consists of pizza, fries, pork burger, my grandson was really hungry , so got a pork burger and I was charged 8 lev, I'm furious as we are not eating any breakfast, oh and if he wanted fries it was extra, I've actually seen people throw more away, I would have thought they would have let a 13 Yr old boy have a burger!! Other than that, hotel is huge like 6 altogether, room is very basic but cleaned every day ( in a fashion)! We found a lovely little bar/restaurant turn left past the supermarket left again, we will be eating there during the rest of our stay, really reasonably priced and food is very good, not much else around unless you like walking Sunny beach has gone right downhill since the last time we were here, it's such a dirty place now, but bus stop is outside the hotel it's 4 lev each and it's OK to go and do some shopping! Still quite cheap on that aspect I don't think I'll come back to this hotel, it is nice but too out the way with a fussy 13 year old