Отзывы об отеле Helnan Hotel - Port Fouad

Enjoyed my stay at the hotel, staff was very cooperative? room was clean and food was delicious 😍

Alles war perfekt! Ich war rundum zufrieden und kann dieses Hotel auf jeden Fall weiterempfehlen. Hervorragender Service: Das Personal war unglaublich freundlich und hat den Aufenthalt noch angenehmer gemacht. Frühstück: Das Frühstück war einfach klasse – eine tolle Auswahl und super Qualität. Lage: Die Lage war ebenfalls perfekt und hat meinen Aufenthalt noch besser gemacht. Vielen Dank an das gesamte Team für die schöne Zeit! Ich komme gerne wieder.

تعامل العاملين فيه راقي المطعم جيد الشاطيء خاص وجيد أوصي السائح العربي بالتجربه

Extremely poor service. Rooms were delayed, restaurant staff were rude and disrespectful, reception staff (Nour) insulted me publicly with no apology despite Mr. Mohamed Sobhy’s promise. One guest was given a room key to a room already occupied. Completely unprofessional hotel. Do not recommend it at all.

The moment I reached the hotel by car , a staff member asked me to carry the bags from the car to a mentioned spot inside the reception. I arrived at 2 pm to avoid the check in hassle , but to my surprise dozens of families were sitting around waiting to check in . Staff are totally untrained , unprepared and unprofessional . They seemed surprised by the number of rooms checking in which is totally unbelievable. They checked in someone else into my room “the room was registered with my name on their system already “ but the handled the keys to someone else . And I finally reached the room by 4:15 pm . The linens looked awful and not laundered , hair clumps on the carpet, screws on the carpet and flies roaming around the room . Apparently the view from the room was great . A double room with a 4 year old child on check-in had only 1 of everything (1 towel…etc) . Upon trying to call the reception to request the missing, they never picked up . I had to go back to the reception and as expected the reception staff were careless as always . I requested the GM , Mr Gamal abo Elazm who apparently was the only professional staff member on premises and apologized a lot for all the past events . Upon going back to the room I found all the missing were added with a fruit bowel as a compliment from Mr Gamal who I would like to thank a lot . Rooms are not spacious but newly refurbished, they miss the cleanliness by the staff . Tv wasn’t working. Pools are massive , clean but nowhere to stand as always staff are not helpful , They only handle you the towel cards upon your request , towels are mostly unavailable and they keep saying we are checking the laundry. imagine that I witnessed a young boy soaked in water after getting out of the pool asking for a towel , and the staff replied go to the reception first and get a towel card . Breakfast lacks the minimum quality, the food is not eatable . You can feel the taste of processed butter and oil in every bite . The restaurant is a mess . Staff waits for you to go get a sip of water and throw your food away ! You wait too long before finding a seat .

Nice located hotel Very good landscape and veiw Good helpful team members Good pool for children and adults Average lunch and dinner Need to give more attention to maintenance the lift for meeting room gets out of service twice during the meeting time

The hotel needs special attention for cleaning as the carpet is smelly and the restaurant have few items and low quality No enough water no napkins no personal vanity items I don’t recommend it to check-in and outside these are few shops and other than that no place to go except you go to port-saïd where a different better experience to have

The hotel was far from what you would expect from a 5-star establishment; it’s more like a 3-star at best. The cleanliness was subpar, and the breakfast was disappointing — it didn’t seem fresh, and it felt like they reused the same food every day. Room service was indifferent to our requests. For the high price we paid, the only redeeming feature was the pool. Here are some of the issues I encountered during my stay: 1. On our first day, while having breakfast, I noticed some managers sitting in the restaurant smoking and laughing, even though it’s a non-smoking area. After their meeting, one of them casually grabbed a piece of cake with his hands — completely ignoring basic hygiene rules. 2. On the first day, I asked a cleaning staff member for directions, but instead of answering, he asked for my room number, which made me uncomfortable since I was just asking about the restaurant. 3. When we entered our room, it wasn’t clean at all. There was a lot of dust, especially on the lamp, which caused problems for our baby who is allergic to dust. 4. At check-in, while I was at the counter, the porter started grabbing my bags without asking, which felt intrusive. Overall, I can’t recommend this hotel, and I’m surprised this level of service is associated with the Helnan brand.

The hotel furniture is luxurious, but unfortunately, the pillows did not meet my expectations. The service was very poor due to a lack of staff. The air conditioner at the reception was not working; only a desert cooler was available, which did not sufficiently improve the weather. Additionally, the air conditioner iat the corridor was ineffective, making it uncomfortably hot. The beach is perfect, but it is too much seashell in the sand, which makes you wear your slippers. Breakfast was decent but lacked variety. They dont care about serving hot milk for coffee, its only warm milk. Additionally, cold milk for cornflakes was not available daily. Finally, I called room service to request a bellman, but after waiting 20 minutes with no response, I had to carry my own bags. This lack of professionalism was disappointing.

I AM SURPRISED TO READ A NEGATIVE COMMENT ABOUT THIS HITEL This hotel is by far one of the best managed properties in Port Fouad/Port said city . Staff is very kind and works very hard to accommodate guests in a very friendly environment . Rooms are clean and house keeping is outstanding . We never so far had to ask for anything and if we do it would be fulfilled promptly . Hotel has a very large pool that my kids loved and it is very clean and maintained very well . Breakfast has a lot of verity to fit every taste . It is a family place that I trust for my children since security is noticeable present here . They have during the week occasionally nightlife event as singing , belly dancers and music that you can enjoy while seated by pool area . I recommend this to any family who wanna enjoy a safe fun friendly hotel . I WILL DEFIANTLY RETURN HERE

omplain We experienced an awful experience in Helnan Port Fouad that i think it should be among your hotel chain Check in was about 5:30 pm I booked two rooms 1126 and 1127 From 4:00 pm during check in i requested a baby cradle for each room nothing arrived before 12 am midnight Bath tub was blocked and garden doors of both rooms were not working after several reporting repairs started around 8:30 pm Only one baby cradle arrived with no mattress then they brought two seat cushions made as a mattress and the second room didn’t receive any A press was requested around 6 pm nothing arrived before 12 am At exactly 11:50 am we found a drill working in the wall between room 1126 and 1125 !!!! With no absolute respect to the guest’s sleeping time as this is the first time ever in my life i come to such experience . When i reported the drill incident to the reception they mentioned that they have an audit!!!! This issue drove me crazy and i requested a full refund for such insanity. It was quite an awful experience with the meaning of the word that i am not seriously intending to repeat or advise any friend to do the same and this was in the first night , and i do really wish to pass the second night with no more incidents

Worst room service and food broken screen unclean room weak air conditioner no towels 3 hours waiting room service with no response no water or sugar very bad bathroom the worst thing is the working personnel esp Mr wageah and room service with the working personnel

Clean, Relaxing and friendly staff , reception is spacious, All rooms view is around the pool , as three floors, no elevator, charming lights at night, thank you Amani and Ahmed for making our stay unforgettable…

Exceptional stay at Helna Hotel! The staff's extra accommodation for gym access was a pleasant surprise. The nearly two-hour massage, priced at only $15, was an absolute steal and left me rejuvenated. The well-maintained facilities and attentive staff made my experience memorable. Helna Hotel strikes the perfect balance of affordability and quality service, making it a top choice for a relaxing and enjoyable stay. Can't wait to return!