Krystal Grand Puerto Vallarta - All Inclusive

For example, A lot of the property seemed run down, for example most of the beach umbrellas were broken, beach towels were limited, tattered and torn.

The all-inclusive buffets were average at best. The breakfast bacon and sausages were terrible. The French, Mexica Italian, and Steak House specialty restaruants were excellent with many seating times offered. Having to be at one of the pools by 8 AM each day in order to get lounge seating was annoying as guests were "reserving spaces then leaving their chairs for hours. This was unacceptable to us. Fortunately we had a "swim-out" suite with private soaking pool and chaise chairs as an alternative, which was great. Staff were all excellent - courteous and friendly. Bar service and quality was good. Aside from the usual noisy pool guests during the day, the grounds were relatively quiet and quiet after 9 PM. We would recommend this resort hotel to anyone.

Everything was perfect specially the adult pool only. The only negative part for us was the people go put the books or towels in the pool chairs and leave for hours. I don’t think people should be allowed to do that.

Place is small the adult section which is good. Food was amazing no complain,Daniel the bartender was awesome make you sure visit him and the staff was the best can’t complain make sure you tip then they go out of there way to take care of you

The staff are exceptionally nice, very friendly and efficient. A la cart restaurants have improved since last year. Our only complaint was the horribly loud karaoke events held nightly in the lobby of the Krystal Grand.

Lovely, adult only section of Krystal Grand. Staff were friendly and professional. Our suite was spectacular. Location is convenient at the north end of the hotel zone.Only disappoin**ent was the weather. Can't wait to go back

Unfortunately our room was beside the housekeeping storage room so we had a constant noise in the mornings, but otherwise I thought it was fantastic. Would go back!!

Just returned home today, loved every minute there. The staff are all amazing and it was beautiful. Such a great experience!

My room smell humidity, trace of moisture. Dirty floors , I was on the first floor and had lots of mosquitoes. Service at the pool was very good and fast . Good room service . Food was very average , not lots of choices . Steak house very good, French restaurant good . We left the Italian restaurant because it took 1:30 h to get the first dish , no drinks … Pay more to get more !