El Serafin Hotel Boutique

This was the sweetest place! The hotel was an oasis, with interior outdoor spaces built to enjoy. Our hostess was INCREDIBLE. Queretaro is a joy to visit and way less touristy than other places on the regular beat. The breakfast delivery was dependable and the furnishings were lovely. Definitely recommend.

the staff was very nice The owner of the property is a rude person whom doesn't care for the costumers

great location in centro, beautiful appoin**ents in bedrooms and bathroom, wonderful staff, very clean, lovely decor throughout, skylights, plants and several courtyard areas plus rooftop sitting area for relaxing--would definitely stay at El Serafin again

It was a pleasant stay, however, wouldn't I wouldn't stay again. We were placed in a room on 1st floor towards the back near kitchen. Ask for a room on the 2nd floor which I what I should have done. Bed could use more pillows and water takes too long to get hot. About 5-10 minutes. Many more options for next time.

Pros: cute property, very well located, friendly staff, lovely terrace Cons: the building and furnishings are old and haven't been maintained well. For example, there was a bad smell from the drain in thee room we were first assigned. We requested a room change. Also, the facility was poorly staffed (or under-staffed) during the week, but the service improved markedly over the weekend.

I enjoyed every aspect of El Serafín. The location was ideal for an urban trekker being in the heart of the city. The staff were friendly, provide good service and everything was well kept. The historic nature throughout premise created the perfect ambience.

Wonderful hotel, excellent staff. Beautiful throughout, safe and comfortable. We will stay here again.

Certainly a hidden gem. Beautiful house a block away from the city's center. Once you pass the front desk you'll enter a beautiful colonial house. Our room was spacious and clean. Our stay included a continental breakfast and it was very well prepared. We were asked at what time we wanted and they were always punctual and courteous. The patio has some comfortable chairs where you can pass a good time with a book and enjoy the place. It doesn't have a restaurant but just a few steps from it you'll find Terraza Carola which serves Mexican nouvelle cuisine. Service was always courteous, professional, and with a smile. We definitively will go back.

Awesome property and excellent staff