Motel 6 Rancho Mirage, CA - Palm Springs

For non smoking room it smelled like cigarettes and smelled humid.

Key card machine was inoperative for the entire stay, so no key card was ever provided. This necessitated a walk to the office each time to obtain a staff member to gain entry to the room. Upon check-in I discovered that the light fixture over the credenza desk area had no light bulb. I requested one but it was never provided. The shower head was not properly attached to the pipe neck and leaked much of its water out the back, greatly reducing water flow out the head.

This hotel is deplorable. First of all, at check in, I was told the key card maker was down “for the day” but after looking at reviews, it has been down for several. We had to ask to be let into my room every time we arrived. Thankfully the staff opened the doors quickly, but it was quite inconvenient and it felt almost intrusive on our privacy. Second, our bathroom ceiling was covered in mold. It also smelled like mold/mildew as soon as you walked in. The shower also sprayed water in every direction. The walls are very thin, you could hear every sound. The room was overall dirty, but the linens were clean. It was just an overall negative experience. We travel to this area every year at this time, but we will not be rebooking here.

There room key didn’t work so had to have a person open our door every time. Didn’t have the room I booked. A/c machine kept making a loud humming noise. Shower would drip water everywhere on floor. Overall just a bad experience.

They wouldn’t check me in because they said I smoked in a prior stay in a non smoking room. Totally a lie. Then they override the block and didn’t have key fob for rooms. Terrible management.

No Key to enter Room due to system outage, from check-in to check-out. Had to rely on staff to come open the door for every entry. Front desk was unapologetic at all about the gross inconvenience. Stern and ice-cold manners. No word of welcome. Not even "Hello". Just a one-word demand, "ID", when I asked for check-in. A really shocking experience.

We arrived around 3 pm in a weekday and the customer service of the desk attendant was proffesional, warm, and full of information. This was just a stop in a more longer trip and we got a good rest to continue driving early in the morning. So far, this motel located in Rancho MIrage must be one of the best motel 6s.

The stay was pleasant. The room looked clean but there was hair in my sink. The jacuzzi was nice and hot but the jacuzzi itself didnt look very clean. The beds were comfy and given the location of the facility it was very peaceful and quiet. My only suggestion would be to inform guests that only 2 bars of soap are offered during the stay. I showed up with zero toiletries not aware that Motel 6 had recently changed their policies. They need to disclose that on their booking info and at the time of check in. Moving forward i will be better prepared when staying at a Motel 6.

I ordered 2 rooms with 2 queen beds and they sold one of my rooms that night so they had to give me one queen bed therefore my kids had to sleep in floor not cool