L'Imperiale

Best environment and kindly host My room was great and clean

Camera molto confortevole , finalmente un letto comodo dove poter dormire lontano da casa , tv , bagno pulito , climatizzatore e tanto altro .. Punto di forza della struttura lo spazio comune del soggiorno dotato di cucina lavatrice frigo e frizer e altro Ve lo consiglio Personale attento a tutte L esigenze dei suoi ospiti

Vengono a Roma amici australiani e ritorna il dilemma di dove farli dormire. Mi dice Manolo di andar da Fabietto, che un soggiorno Imperiale te lo serve nel cuor di Trastevere. Vedo la stanza a Natale del Grande ed è molto pulita, arredata non troppo elegante ma con tutti quei confort da albergo importante. Non vedo un ferro da stiro, che a loro potrebbe servire, ma è bastato chiamare che dopo mezzora l’attrezzo era arrivato. Vedo il menù per far colazione, che il bar dove vado lo cambio all’istante. Gli amici australiani son stati contenti, tanto che han già prenotato per il prossimo anno.

Una excelente ubicación, me esperaba un hotel cómo tal, pero parece mas un departamento

Property was very clean and in a great location, wifi was good, and beds comfortable. We were provided with a couple for coffee and pastry a couple of blocks away. Only comment would be that it would have been easier to to check in via a code to access the building/unit and collect keys from a common area within the unit rather than wait to meet up with owner to collect keys at a specific time and wait outside the building.

Location was good for us

Pictures weren't close to what we were given, room wasn't ready when they said it was, bed was nasty. We didn't end up staying. Once we tried to cancel the booking ******* didn't do anything for us I tried to cancel the room 3 times, twice on the phone and once through an email and we didn't even stay there and got screwed by the "hotel" and *******. Very unsatisfactory all around, I've used ******* for years and don't know if I ever will again unless this gets rectified. Awful awful awful experience. Stay away

Checking in were okay but instructions could be better. Location very good (if your room is at the location). Unfortunatly, overall we did not have the best stay at L'imperiale. The room were clean enough and were cleaned everyday with new towels. The shower is in the jacuzzi - the shower hose was not long enough to reach the holder on the wall. In addition, it was so short that my boyfriend could not stand up straight and take a shower. Not okay. Our room were located at the address stated at ********** but the bar that served breakfast were 350 meters away in the opposite direction that were we going each day. in addition the breakfast served was dull so we did not go more than the first morning. Unfortunately we had a small issue with the cleaning staff which threw out a shopping bag with a newly bought belt: we texted the contact person if he could ask the cleaning staff if they threw out the bag (of course not on purpose) but the response were dismissive saying 'they didn't throw anything out besides the trash can bags and that we should 'check better' - we had done so several times and we know fore sure, that we have had the bag in the room (other tings we had bought we still had). So all in all not the best experience and we would not book the place again.

There was a noise coming from the air conditioning system that kept us up at night. Also the view was horrible our work Our window view was of the back alley unpleasant. Fabio was nice but without front desk service it was difficult getting service