Comfort Inn & Suites Ruston-East

The entrance to the property is not easy to get into. You have to really pay attention to a weird turn or you’ll end up on a fifteen minute loop around 20E and 20W to try again. The creepy strobe light out front and chlorine/bleach smell downstairs put up red flags for me. The elevator was dirty and seemed like it was barely working. The room smelled like mildew or mold. There is no WiFi!!! They say there is and provided a password but there was no network to join! Only Onyx Guest or OGaming, neither of which the password worked. I would called the front desk but the phone in the room didn’t work.

Terrible stay here. The receptionist was the only bright spot. Our room had a stack of dirty sheets and wet towels so we went back to the front desk. She was embarrassed and apologized profusely. She gave us a new room. That room had no toilet paper, the phone didn’t work and the batteries were dead in the tv remote, there were no wash rags. The tub was extremely slippery. There were cracks in the ceiling where water had leaked through. The entire hotel is showing signs of disrepair.

Property dirty. Elevator very dirty and smelled bad. Room was below average. Bathroom shower/tub had hair in tub….either it needed to be shaved or washed out. Shower head was not adjustable and water hit you in the forehead. In our 4 day trip this hotel was the worst and the most expensive.

The bed springs poked you and creaked badly. The room was in general disrepair, rusted tub, paint missing, broken trim, etc. I saw baby cockroaches in the bathroom. The bed had crumbs in it so obviously not washed between guests. I was concerned about bedbugs bet gratefully that didn't happen. It was tricky to get to off the highway. Will not stay here again.

Well when we first got there the room the had reserved for us had not been cleaned and had food still in the fridge. Second room we killed roaches in. The elevator was scary and we used the stairs the first night because it wouldn’t even come up. We will not ever stay there again.. very disappointed

My name is not Craig...I listed my nephew for one room on another trip and now thats all you have even though they were all my reservations...he was not on tjis trip. The trip was in my name

I got there around 9 pm and I immediately got checked in by someone at the desk. I went up to the 2nd floor. The elevator slammed shut so hard that I thought there was something wrong with it. The room was good. When I woke up the next day, there were small ants all over my bathroom sink. The treadmill and elliptical in the fitness room weren't working. Breakfast was ok. Muffins and some cereal.

The presentation of the hotel was good, however the smell in the hotel was unsatisfactory. The elevator had maintenance issues that need to be addressed immediately! Then once I got to my room I had internet problems that had to be addressed by me switching three rooms, and then the last room couldn’t hold the sustained connection very long without giving out. The room was clean and nice . However the other areas made the stay unpleasant. I hope these issues can be addressed especially the elevator issue whereas the door would close and open and close again before it went to the next floor.

Found a live roach in our bathtub. Fitness room is pitiful. One treadmill, bike and elliptical and the treadmill was broken. Door to public restroom on first floor and lady was locked inside. I booked 5 rooms—4 with king beds and one a double queen. They didn’t get the reservation From ******* correct so we only had king beds which meant 3 people slept in a king bed together.