Fairfield Inn & Suites Sierra Vista

I was called 3 times in a row at 6pm because my card was declined, but we hadn’t even made it to the hotel for check in yet? I’m sure you can imagine how busy and stressful a trip is, and then top that off by being called 3 times in a row in the middle of everything else. Secondly, a random man from the hotel asked to come in and “see our window” if it needed to be replaced during our stay. So he interrupted my sleep, and my husband works remotely, so he also interrupted that. Is that not what the check out times are for? Also, the room we stayed in was on a floor level, so I don’t understand why he needed to come in our room to observe the window? This should’ve been something checked on BEFORE we checked in, or after we checked out, as there was clearly no emergency or issue with our window. Finally, the bedding is incredibly uncomfortable. The beds themselves are fine, but the comforters are waaaaay to hot we had to turn down the ac to like 65° to get any sleep. Also, the pillows seem to be down? Just really uncomfortable all around. We booked one of the most expensive hotels in Sierra Vista because we wanted rest and to be able to work/relax in peace, and they really just do not hit the mark at all.

Property was well kept, rooms were clean and comfortable. I will definitely use this hotel again!

The hotel is beautifully refurbished. I believe they may have been short staffed in the room cleaning area. When the room was cleaned the staff did a great job.

The hotel was clean and safe…and close to Bisbee! It was a little loud outside, we could hear the cars speeding by…but that ended.

Great hotel and great staff! Want to thank Beverly, Myra, Ashta (sp), and Eva! All were kind and would give us answers to our questions. The free breakfast was very good! Loved the specials they had! Thank you

Amazing staff and manager. Always clean and comfortable.

Everything was great except the smell in the hallway and the big dead roach in the bathroom.

This particular Fairfield property was well maintained and taken care of inside and out. The staff was very helpful (Brianna especially) and professional at all times we came in contact with them.

Beds are not good and they were cleaning the rugs and bathroom floors and they told us to leave the room