voco Orchard Singapore, an IHG Hotel

Good service, friendly staff, clean, however the carpet is old. Good to see that they are upgrading.

Room was good. Clean, nice and big. Would be better if the bathroom came with a bidet. Check-in was disappointing. David seemed to not know what he was doing. He charged me for a night’s stay with deposit for incidentals. Even though it was stated in the system that i had paid for my stay. System showed that breakfast was included. But again, David informed me that my room did not come with breakfast. What’s going on here? This is my first and probably last time staying here. On both occasions, there was a lady that helped him out. Dear Miss, i didn’t get your name but Thank you so much for saving the situation.

Voco hotel was previously a Hilton property and the building itself is rather old, however, when Voco took it up they have refurbished it and have made some nice touches to the hotel like the bar that is beside the check-in counter.

Welcome by the duty manager Mr Song Hung-Yi. Welcome gift for kids, cookies and birthday complimentary slice cake. Early check-in at 1pm. Message update from Lai

location is good. orchard area. 7-11 & cheers just below. room is huge as well

房間大小適中。此次是住面對四季飯店的方向。早餐還不錯，選擇蠻多的。 個人感受，熱水不夠熱，淋浴可以，但要使用浴缸泡澡則不夠熱了。 此次住三天兩夜，第二天早出晚歸，約晚上九點半拖著疲憊的身軀回到房間時，才發現房間沒有清潔。不確定飯店安排清潔的條件是？ 礦泉水及咖啡/茶包在第二天也沒有再補齊，需要自己再去外面找飯店員工索取。 Trip.com 上的配套沒有寫清楚，容易造成使用者下訂單時的誤解。$60 dining credit daily . 原來最後入住時才知道住三天兩夜才給60元。這會讓人掃興。請直接寫per stay . 整體服務起來，這次住宿，不會讓人感受到是5星級的飯店。反而對前Hilton的服務比較有好印象。

Namiko is very funny and accommodating. Thank you for the wonderful service. My son enjoy the stay over there. Thumbs up for the wonderful service. 5 Stars ⭐️

My wife and I have stayed in quite a number of hotels in Singapore before for staycations. For this: 1) In-Room Facilities. - When I was about to sit on the WC, i expected to be greeted by warmth. But it was not so. Guess i was pampered by The Clan Hotel's heated toilet seat. This is just a nice to have kind of facility and not a deal breaker. - Aircon. When turned on, it was too cold so we turned it off. The good thing is even though it's off, we could still feel the air is cold and as if there is still a breeze throughout the night. I notice some hotels are like that which i think is good to prevent molds. So this is a plus. - Bathroom mirrors. I love the magnifying mirror. For the wall mirror, it gets misty easily after a shower and some time after. So after showing, i can't do a shave since i can't see myself in the mirror. If the hotel had a switch to warm up those mirrors, it would be a good improvement. - Bottles for showering. When i first used the sink, i looked for the soap. I didn't find any but saw 2 bottles at the sink. They looked the same and just decided to use one to wash my hands. When it was time to shower, there were 3 big bottles in affixed to the wall. Honestly, i couldn't tell the difference after looking at the front and backs. I wanted to know which one was shampoo and which i could use for my face. In the end, i showered that day not knowing which was which. The next morning, i showered again, picking a random bottle to use. I told my wife that and she said it's labelled differently. I went to look again and indeed everything is the same except the small difference of words. I can't believe it. If it would have been more obvious it would save time and frustration. - Light. We notice there's only 1 main switch for all lights, excluding the 2 bed-side lamps and bathroom. The good for us is it's easy. We don't have to deal with multiple switches. The bad part is 2 of the downlights which were too bright, we couldn't simply turn them off while keeping the rest on. On our bed facing the TV, there was the downlight near the entrance and the downlight near the window which were too bright. In the end we turned the main switch off and just used the bedside lamp to watch TV. We could deal with it as mentioned. I checked that the room uses compact fluorescent lighting which is fine. (although i felt the downlights mentioned in those areas and the bathroom were a little too strong) I'd like to warn the hotel NOT to consider using LEDs in future as it would be much worse. This is because LEDs do not have proper diffusers, deflectors or cove to protect the light from reaching the eyes. Also, LEDs tend to be too intense most of the time when used as room lighting. - Bed. The king size bed was very good in terms of sleeping. The only bad thing was when i was propped up watching TV. I already had 2 pillows behind me but the incline was still not gradual enough so my neck didn't feel comfortable. I had to adjust by sitting up higher in order to feel fine. This can be fixed if the bed headboard had an incline or similar. - TV. It was quite frustrating switching channels. Pressing "Up" didn't mean you could cover all the channels. We had to press the main menu to go back to the channel list and select from there each time. The hotel should consider fixing this as high priority so that using the TV is much smoother. - As this is a very old hotel, before booking, we had read some reviews saying even though there was a renovation early 2022, there were still some defects. Thankfully, we didn't see any defects. Our room was 1007 (10 floor). 2) Service. Sales staff greeted us genuinely when we checked in. When the same staff us coming into the lift, she also greeted us. When we left the breakfast area, another male staff thanked and bowed to us for coming while he was talking to his colleagues. All this enhanced our experience in the hotel. 3) Window View. Only could see opposite building.

The hotel amazing and have everything near it will come again for it