Laura Lux Suites

I had a one day stay booked at Laura Lux apartments in Split prior to traveling to Vis on the following day. On the day of travel (actually whilst I was in Luton Airport), I was messaged to say that the apartment was unavailable and that I had been moved to other accommodation, and that the replacement occupation was as good or better than what I had booked. It was not. It was OK, but significantly inferior to what I had booked. I received a discount, which in my view was inadequate. Given the shoddy (and late) treatment received, I would not recommend anybody booking this accommodation. It may be very nice indeed but that's only really useful if you get to stay there, and being told the apartment is unavailable on the day of travel is just woefully bad.

Customer care hit and miss, and poor clarity of facilities on *********** site. Our reservation clearly stated deluxe room with sea view & kitchen. Toiletries included. There was no kitchen. No toiletries provided. Sea view only on peering out of a high sloping dormer window. When checked in, we were promised daily towel change & bin emptying; this did not happen a single time during a 4 night stay. We had to help ourselves to some fresh towels from a messy linen cupboard. We were offered an upgrade into the larger ‘apartment’ on the 3rd night. After wasting an afternoon hanging around to move stuff across, we realised that the apartment had not been cleaned properly at all. Dust, grit & hairs all over the floors. Unpleasant smell. We hastily moved back into the smaller room. No apology offered. It is a pity as it marred our experience of a lovely city. Great location of apartments to explore the old town.

After knocking on the front gate for about 5 minutes and calling up to the apartment, the gate opened and we found the bartender for the local bar who said our hotel manager was in the hospital for a scheduled back surgery and he could let us in instead. Very kind bartender, but a message from the property to let us know of the change would have been much appreciated. Clean apartment. Easy walking distance to multiple restaurants and bars. Service needs improvement.