Tory Hotel

Booked city view one bedroom but on check-in was given room 0n level1 looking ‘Harvey Norman ‘- the building sign, that apparently is NOT so called a room with view. We stayed at the same accommodation 2021 but different hotel group then, when booked same room type while assigned high level overlooking the whole Te Aro area with beautiful lights at night. The kitchen tab has hot water only, yet cold water switch is broken, so we needed get cold water in the kettle from the bathroom. In the morning we were awaken by the weird noise from the kitchen. Attached is a photo screen from the video taken wen it happened. Can you let us attach the video? Appreciate trip.com efficient service. It’s the hotel room disappointing.

Great, spacious and stylish apartment for a big group with awesome views over the city and well equipped kitchen. Central location makes walking a breeze, it was a perfect base for a night in the capital. We arrived much earlier than the usual check in to store our bags but as the room was ready we were given access to the room straight away. Would definitely book again and recommend to others.

Walkable distance to all attractions. Clean and tidy. Only criticism no servicing of room so consumables not replenished.

Fantastic mid city location. No air con and the rooms get hot. Our room faced the car park which didn't bother us except opening the door to let air into the room meant the car park lights came in. Really friendly front desk. Check in/check out was easy.

This hotel is very dated & furnishings need replacing. Our room had a single seat couch in the living room. When ee complained, we received a 2 seat couch that seemed like it came out of storage.

Very good welcome on arrival and on returning from sightseeing Only one butter plate Toilet did not flush properly Unit was well equipped

I thought that the property needed updating (just like they keep saying in their other reviews, seems to be a stock standard answer). They need aircon in the rooms and some outdoor furniture for the verandahs would have been good. The TV only had 2 channels but they replaced it with a smart tv on the second day. Their other reviews told people that all rooms had smart tvs, but was not the case.

plenty of amenities close walking distance. The apartment was clean and tidy. Great views. Pool was available

Despite the surrounding area not being ideal the staff and hotel itself were amazing and we will definitely stay here again