Гость
22 марта 2022 г.
This hotel is a thief. They have stolen 429.5 euro from me and have been unresponsive in giving it back. When I called they ask me to call back in a few hours, and so on. Then they just stopped answering. They don't respond to whatsapp, email, **********, or phone. I had a "pay upon arrival" booking, I would not be arriving until late July. They charged me within a few days of my booking, attempting more than the full amount, when it did not go through they charged a random 32 euros. I contacted and requested a refund and started to get the run around. Two weeks later they did this again, except when the large amount didn't go through they charged me 163.99. then again, then that amount didn't go through so they charged me a smaller amount and when that didn't go through they charged 68.87. They charged until I had no money left in my bank account, a total of 6 charges, 4 successful within a minute. I called immediately only to be told that no one was there to help, and to call back later. It's been a month now and I have not received any money back from them. My refund requests were also denied through the bank. I thought it could be a communication problem, and had a friend who speaks Hebrew also help me. She showed me a log of her calling and being ignored after the initial "call back in two hours" she got, when she did she was once again asked to "call back in two hours." The hotel hasn't been responsive since. I am a student who lives on a 700 euro stipend each month, and they took 429.5. They are scammers and crooks and the customer service is abysmal. I've even cancelled my reservation and still not received my funds. I had to cancel my card for fear they would charge me even more. Do not stay, do not give your card info. I saw after the fact on trip advisor a similar review, and it disgusts me businesses like this can get away with theft.
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