Wyndham Phoenix Airport/Tempe

The hotel is rundown. The first room we were assigned would unlock. We took the long walk back to the desk. A maintenance man happened to be there so we walked back to the room. He determined that the door was mis-aligned and we would need another room. We walked back to the desk where we were assigned another room. We walked to that room to discover that it had a strong cigarette smell (it was a non-smoking room). After traveling all day, we were too tired to walk back to the desk and ask for another room, so we just lived with it. Bathroom was grungy and the room was in need of a renovation. I would not stay there again.

I loved staying here because the rooms have balconies, So I'm to drink a glass of wine and watch the sunset. Also is very quiet I enjoy staying here

Horrible stay! Day 1 I was across from the elevators room 265 and across from a black glass door that said employees only, well those employees were infront of my room all day playing laughing and talking. I called the front desk because I work night shifts and needed to rest during the day. Well they said they would send someone to check and see what was going on up there. The noise continued until I finally got up to leave. When I went to the front desk she switched my room. The next day I came in from work and asked the guy about a late check out, he said they couldn’t do it. So I asked if I could pay for an additional day, he responded they couldn’t allow that either because they were sold out. So I went to my room and proceeded to check online for booking. It allowed me to book another night. I then went to the desk where I met a young lady who informed me they in fact where not booked for the night and could allow me to book an additional day. I went ahead and declined for I no longer wanted to spend my money somewhere where I didn’t feel comfortable l. She did me a late check out and by 1:56 housekeeping was coming into my room without knocking and I had to yell to inform them I was not dressed. My check out was for 2 :00. I finished putting on my clothes and when I walked out housekeeping was sitting outside of my room. I definitely would not stay here again.

Average

Great staff

Room is large and clean. Bed and bedding was very comfortable. They need water bottle fill fountains. It would be great if they offered free coffee in the lobby

Beds were comfortable and clean. Room was spacious. The curtains and AC unit at window looked dirty, the bathroom needed maintenance ( fan not working, and bathroom tub/ shower looked old).

I will be returning here March 1st it was the best hotel I've ever been in. The ladies at the front desk were lovely and very kind and understanding and that is the top key to running such a beautiful hotel! I will be back so prepare for a frequent customer:)

This was one of the worst hotel experience we have ever had ( and we travel a lot). We reserved two rooms, during check in the front desk worker could not find the second room. She didn't care if she found it or not. She would not listen to us being very rude and telling us we will just need to figure it out. We searched our reservation and found that both rooms were under the same reservation. When we went to get the second room she was very rude and told us how it was all our fault. We then asked for food recommendation, the front desk worker said "I don't know what you like, how would I know". Overall RUDE and we will not be back!!!!