TLH Carlton Hotel and Spa - TLH Leisure and Entertainment Resort

We have been coming to the TLH resort for last 6 years in November time which has now become our family tradition and as our family grows so does this weekend become even more important. This is a great place for all ages and especially a big group as plenty to do if you don't want to leave complex and you dont have to do everything together but still be in reaching distance. ( great for me due to mobility issues so easier to get around) we have stayed in the Derwent and carlton but prefer the carlton as the dinning experience feels a lot calmer. Staff were great and service was spot as nothing was to much trouble. We have already booked up again for next year and would recommend to anyone young and old. It's how you want to make your experience and the staff help with it . Just be kind as life is tuff enough.

Had a 5 night stay early May, check in fine , room 202 2nd floor very big , family room so plenty of space , downside it was roasting , the heat hit you as soon as we opened the door , fan supplied but obvious noise , the mattress was not the best very hard , woke up feeling I needed a hip replacement . The good stuff , food very good , breakfast and dinner were spot on and the service too, hotel facilities are also very good , indoor and outdoor pools ,gym , games room including 2 x snooker tables , indoor bowls , plenty of options if the weather is not so good . I would give it 4 stars , but the room being hot and a tad tired plus the bed let it down .

Just returned from a 4 night stay and credit where it’s due… excellent experience from start to finish. Thank you to all the staff, cleaners, reception, and most especially the waiters /waitresses and the cooks/chefs. Such great service and the food was delicious. The room was spacious, clean and had all the facilities you’d expect including a comfortable bed. Lots of entertainment and there is both an indoor and outdoor pool. The location is on a hill but bus services and the little train stops just outside the Derwent hotel which is connected to the Carlton. Great for exploring Torquay, Paignton, Exmouth, and surrounding areas, which we did. We’ve booked for next year, so that says it all really.

Rooms very tired, needs a refurbishment. Bathroom extractor not working, towel rail not working, damp patches on walls. Room safe locked despite asking it to be opened. Worst was the dinner. Must have had a job lot of potatoes, served with nearly every choice, even with lasagne! Meals were tasteless and bland. Veggie options were sloppy.

Overall a great place with staff and that's all staff who make you feel welcome the food was of a very good standard, the room that we were in had a great view over to Brixham and Paignton, a great entertainment centre downstairs pool tables & snooker tables plenty of machines to keep the whole family happy, we are looking forward to next tournament 😁

Basic stop. breakfast basic. bar closed at 10pm bar further down the road in next complex open till 10-45pm helpful staff very helpful . Rooms clean booking breakfast advisable . Evening meal's available from 6 pm.2 inside swimming pools .Gym and spa

Overall this trip was amazing, my sister booked this for me as a Christmas present, it was an overnight stay, spa fire & ice experience & Afternoon tea, we found it and booked in with ease, twin room was lovely, however our experience at the Aztec bistro for afternoon tea was a disaster, I have a severe egg allergy & my sister had exchanged several e mails with the bistro manager, who assured us that vegan scones would be available as an alternative with no problem. On arrival at the allotted time we were met with teenage staff who actively ignored us for at least 10 minutes with 1 young man serving, 1 young lady behind the bar found the time to finish her own drink and empty the bin while walking past us standing there, when it arrived the afternoon tea looked sadly lacking, on the bottom plate was 3 tiny finger sandwiches, the middle plate was a chocolate brownie which 'may contain egg' so I cant eat it, the top plate was a slice of vanilla cheesecake which I cant even explain how awful it looked!! It wasn't even dressed up to look edible, I asked about the vegan scones as promised, 10 minutes later I was told sorry we cant provide those for you today, is that ok!!! Not really!!!

We stayed at the Carlton for a birthday celebration . Had a lovely time , The restaurant was closed on the Sunday night but we were offered the Victoria restaurant , well we couldn’t fault it staff were lovely , a special mention for Storm , what a lovely smiling young man . A credit to your hotels . The restaurant manager was also very nice ,food was very good and choice was excellent . So much so we asked to eat there for the rest of our stay , pool area was great nice relaxing swim entertainment excellent , and finished off with a treat in the Aztec spa , and what it treat it was , thank you all The 60th Birthday table !

The first bad thing was the receptionist, she was rude and very unwelcoming, we knew we may have to pay for parking , but the manner it was dealt with, was short sharp an totally unnecessary and £40 for 4 nights was I feel extreme. the room although a standard family room was shabby , the bath had chips out of it. The food left alot to be desired, for £27.95 each it was crap . However the Alberts bar is worth a visit not just for a drink but for food as well, it cost less then the meal in the restaurant. My son and I found the games adequate, although you did have to look for the staff, they seemed more interested with there mobile phones then attending to the guest needs, and this only the first couple of days .