Gran Hotel Diligencias

Cómodo y confortable

This obviously is an old hotel, the rooms are dated. BUT... the perks of this property is amazing. It is situated right in the middle of the Zocalo. Walking ability is amazing, the cleanliness is amazing, as is the staff. Also, the restaurants are some of the best in town. BOTH of them. If you are not staying at one of the new resorts on the beach. THIS is the place to stay! Especially during Carnival.

I had to take the elevator down 7 times in 3 days to get my key updated. That's all you need to know. I have stayed at fleabag hotels that are better than that. The bathtub is like a cheap motel shower. I know Veracruz does not have the same standard of tourist service as other cities in Mexico but this was just awful. I loved Veracruz and I will be back but not at this hotel.

Best location, great service from all the staff the rooms were clean enogh but they need to be updated specually the ones with tub. But considering the state of the sorrounding buildings this one is the best. Very happy with our stay

The hotel is in a good location that's walkable to alot of shops and places to eat. Staff was friendly, However, at night it was very loud with live music at the hotel bar and across the street at restaurants. The room AC was incredibly loud with grinding noise so between the loud music and Loud AC, trying to get a good night's sleep was impossible. The room floors were dirty, safe box didn't work, curtains were broken, beds uncomfortable, TV didn't work and shower had mold in it. I was only in my room at night since I was gone all day but definitely disappointing and wouldn't stay here again.

Place was ok . Great location . Pool could be heated and new cushions on the pool chairs and loungers definitely needed. Restaurant was expensive and seafood was mediocre.

A northern musical group with drums like buckets and bad singer kept loud drum hitting music until almost 4.00am; We got food poisoning in a coffee place with cucarachas across the hotel; Some streets are dirty and stinky; There was not Music Veracruzana in the Zocalo, nothing related to Veracruz but to Northern Mexican states; The food in restaurants were poor service;, very salty soup,; The Church floor across was dirty. We had to change the room because the first one did not have a nice view and so We Appreciate The Front Desk Personnel and so the bell boy JOSE whom help us with a much better view at higher corner room. We Love The Hotel; Unfortunately the surroundings are too noisy not with music from Veracruz but with music from Northern Mexico;

The hotel has 4 star rating. Thats very incorrect. The rooms are old and dark. The only 4 star rating is for lobby, exterior and restaurant. I booked a different hotel after one night.

The staff and location are awesome. However, the shortage of staff is apparent as the lack of adequate maintenance.