Отзывы об отеле Ruby Marie Hotel Vienna

Ответ от объекта размещения: Hey Sunshine,Thanks for taking the time to share your thoughts. We're glad to hear that you found our hotel clean - hygiene is high on our list of priorities. We're constantly working on elevating our down-to-earth service and Lean Luxury philosophy, aiming to make every stay something special. So, we hope to welcome you back at Ruby Marie soon, perhaps then we could turn your "normal" into "extraordinary".Your Ruby Marie Team

Ответ от объекта размещения: Привет, Исаак, спасибо за ваш прекрасный отзыв. Для нас очень важно, чтобы наши гости чувствовали себя комфортно у нас, поэтому мы также придаем большое значение чистоте во всех наших отелях. Ради окружающей среды наши гости могут выбрать, хотят ли они ежедневную уборку или раз в три дня. Если гость выбирает второй вариант при регистрации, он или она получит бесплатный напиток в баре отеля. Рады слышать, что вы оценили нашу зеленую опцию и, надеемся, также насладились одним из наших восхитительных коктейлей. Мы надеемся, что вы скоро снова остановитесь у нас. Ваша команда Ruby Marie

Ответ от объекта размещения: Hey Sze Leung,Thank you for taking the time to share your review with us. We're glad to hear you found our central location convenient. Being in the heart of the city allows our guests to easily explore Vienna and make the most of their stay.We're sorry to hear about the issues you experienced with the bedding. Cleanliness and comfort are our top priorities, so we're disappointed to hear this wasn't reflected in your experience. We'll certainly pass your feedback to our housekeeping team.We're pleased you enjoyed the quiet atmosphere during your stay, as we know how important a good night's sleep is when you're away from home.We hope to have the chance to welcome you back to Ruby Marie again in the future, where we'll strive to provide the spotless, comfortable experience that you and all our guests deserve.Your Ruby Marie Team

Ответ от объекта размещения: Hey Yeng, thanks for taking the time to review your stay with us. Giving our guests a warm welcome and a friendly face to speak to throughout their stay is a big part of life at Ruby, so we're really sorry our service wasn't up to scratch while you were at Ruby Marie. Rest assured, we'll forward your feedback to the team and hope you'll give us another chance some time. Your Ruby Marie Team

Ответ от объекта размещения: Hey Sunshine,We're thrilled to hear you found our location ideal and that you felt safe and could enjoy a quiet, peaceful night's sleep. We understand your comment about the open bathroom design. It's part of our Lean Luxury philosophy to maximise space and light. However, we do provide a curtain for additional privacy if needed.We hope to see you back at Ruby Marie for another well-rested stay.Your Ruby Marie Team