Отзывы об отеле Vientiane Ruby Riverside Hotel & Hostel

Ответ от объекта размещения: Thank you very much for your detailed and thoughtful review! We’re glad to hear you enjoyed the atmosphere, the view of the Mekong, and our convenient location near the airport and city center. We appreciate your honest feedback about the pool, linens, and breakfast — your comments help us improve. It’s great to know that, despite some shortcomings, you still had a good experience and would recommend us for a short stay. We hope to welcome you back again soon!Warm regards,Vientiane Ruby Riverside Hostel

Ответ от объекта размещения: Спасибо за ваш отзыв! Мы рады, что вам понравился дружелюбный персонал и приятная атмосфера. Мы ценим ваше честное мнение о качестве обслуживания и работаем над его улучшением. Надеемся увидеть вас снова! С наилучшими пожеланиями, Vientiane Ruby Riverside Hostel

Ответ от объекта размещения: Спасибо за ваш замечательный отзыв! Мы рады, что вы нашли номера чистыми, удобными и хорошо оборудованными: персональным освещением, розетками и запирающимися шкафчиками. Мы рады, что кондиционер помог вам освежиться в жаркие дни. Надеемся увидеть вас снова! С наилучшими пожеланиями, Vientiane Ruby Riverside Hostel

Ответ от объекта размещения: Спасибо, что поделились своим опытом. Приносим искренние извинения за доставленные вам неудобства, связанные с бронированием и работой нашего персонала. Мы серьёзно относимся к вашим отзывам и будем работать над улучшением качества обслуживания и коммуникации. Надеемся, что в будущем у нас будет возможность сделать ваше пребывание здесь ещё лучше. С наилучшими пожеланиями, Vientiane Ruby Riverside Hostel

Ответ от объекта размещения: Thank you for your detailed feedback! We're glad you enjoyed our perfect location, affordable price, rooftop balcony, and convenient washroom facilities. We apologize for the pool renovation during your stay and the cleaning delays, as well as any inconvenience caused by the stairs. We appreciate your suggestions and hope to provide an even better experience next time. Looking forward to welcoming you back!Warm regards,Vientiane Ruby Riverside Hostel

Ответ от объекта размещения: Dear Guest,Thank you for your feedback. We truly appreciate you taking the time to share your thoughts with us. We’re sorry to hear that you found the amenities to be limited. Your comments are valuable, and we’ll definitely take them into consideration as we work to improve our services and facilities.We hope to have the opportunity to welcome you again and provide a more comfortable and enjoyable experience.Warm regards,Ruby Riverside Vientiane Hostel

Ответ от объекта размещения: Thank you for your feedback! We're glad you enjoyed our spacious hostel and relaxing areas, as well as the pool. We apologize for the slow Wi-Fi and are working to improve it. Hope to see you again soon!Warm regards,Vientiane Ruby Riverside Hostel

Ответ от объекта размещения: Thank you so much for your wonderful review! We're thrilled to hear you found our hostel convenient, affordable, and the best. We hope to welcome you back soon! ^_^Warm regards,Vientiane Ruby Riverside Hostel

Ответ от объекта размещения: Dear Guest,Thank you for taking the time to share your experience with us. We sincerely apologize for the discomfort and inconvenience you encountered during your stay.We are deeply sorry about the room assignment issue and the miscommunication regarding your booking. It was never our intention for you to be placed in a different room type, and we understand how frustrating this must have been. Our team at the front desk did their best to find a quick solution, but we acknowledge that it fell short of your expectations, and for that, we truly apologize.Regarding the noise and cleanliness concerns, including the presence of rodents, we take this matter very seriously. We are already working with our housekeeping and pest control teams to ensure that such issues are addressed immediately and do not happen again.We value your feedback and appreciate you bringing these matters to our attention. Your experience helps us improve, and we hope to have the opportunity to restore your confidence in us on a future visit.Warm regards,Ruby Riverside Vientiane Hostel

Ответ от объекта размещения: Dear Guest,Thank you for sharing your experience, and we’re truly sorry to hear about the confusion and frustration you encountered during your visit.We sincerely apologize for the misunderstanding regarding your room type. We understand how disappointing it must have been to arrive and feel that your expectations were not met. It’s never our intention to mislead guests, and we will be carefully reviewing the listing details and photos to ensure they are accurate and clear for future bookings.Regarding the refund issue, please kindly note that bookings made through third-party platforms such as Trip.com are subject to their policies. While we did express our apology at the reception and understood your decision not to stay, any charges or refunds must be processed through the platform you booked with. We strongly encourage you to reach out to Trip.com’s customer service again, and we’re happy to cooperate from our side to support your claim.We truly regret that your experience with us was not a positive one, and we appreciate your feedback as it helps us improve. We hope we might have the chance to welcome you in the future under better circumstances.Warm regards,Ruby Riverside Vientiane Hostel

Ответ от объекта размещения: Dear Guest,Thank you for sharing your experience. We’re very sorry to hear about the inconvenience you encountered during check-in. Please know that we always aim to provide clear and fair pricing, and any additional charges would only apply under specific circumstances such as changes in booking details or rate conditions.We truly regret any confusion or frustration this may have caused, and we will be reviewing this situation with our team to ensure better communication in the future.Thank you again for your feedback, and we hope to have the chance to welcome you back for a smoother experience.Warm regards,Ruby Riverside Vientiane Hostel

Ответ от объекта размещения: Dear Guest,Thank you so much for your kind words! We're happy to hear you enjoyed the friendly atmosphere and our clean swimming pool.Just a quick note for future guests — our free whiskey and vodka service from 7 p.m. to 9 p.m. is no longer available, as we’ve made some updates to our offerings. However, we’re always looking for new ways to create a fun and welcoming experience for everyone.We hope to see you again soon!Warm regards,Ruby Riverside Vientiane Hostel

Ответ от объекта размещения: Dear Guest,Thank you for your kind words about our staff — we’re delighted to hear that you found them friendly and nice!We also appreciate your feedback regarding the lack of a refrigerator in the room. While not all of our rooms are equipped with one, we understand how it can be an inconvenience. We will certainly take your comment into consideration as we look into future improvements.Thank you again for staying with us. We hope to welcome you back soon!Warm regards,Ruby Riverside Vientiane Hostel