We booked in November 2023 for 4 days in January 2024 but due to my wife through no fault of her own broke her ankle while hiking and we have had to cancel our trip to Tasmania. I cancelled in December 4 weeks prior to our booking and they didn't refund any of my half payment deposit. They only give a full refund up to 48 hours then its refund 50% of your nights there in my case I stay for 4 nights for $928 paid a half deposit of $464 and they took the whole $464 I'm not to happy with that I feel like I've been robbed, you would think 4 weeks is enough notification everyone else I booked with has been understanding and returned all money I used for deposit except for Biscoff Just be aware they will take your money for no service provided
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