Jennifer
26 ноября 2023 г.
Stayed at a property up the road where the customer service was top notch. Although your staff here was kind and courteous, I feel like they are forcing it. It's not quite as genuine.
One note is a homeless person came in to get warm on a very cold morning. Your staff allowed them to come in and sit out of the bitter cold. When the person tried to proceed towards the breakfast buffet, your staff member was very discreet and professional as she redirected the person and explained the breakfast was only allowed if you had a key card. It could have been handled so much differently. Your staff member used words that were not demoralizing at all. It was a difficult situation and she handled with ease.
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