Züri by Fassbind

The front desk staff is very polite and helpful. Unfortunately, when I arrived the AC in the whole hotel is out of service. However, I got an upgrade in my room. The location is very convenient, you will need to walk 6 mins to reach the closest transport. For cleanliness, the bathroom was ok, but I found at least 7 hairs on the bed and pillows. At night I heard sounds from the toilet. I have inspected it, it is caused by the LED light in the light box. It is basically flickering every 5 mins. The left bottom of the desk has a very sharp corner, it is easy to hit your knee. the room does not have any drinks offered in the fridge. It does not have a toothbrush or toothpaste. It has only a bottle of shampoo mixed conditioner and a bottle of shower gel. Overall is good.

Heizung war defekt. Dachzimmer nur schrägfenster.

So disappointed when I called service desk staff, I needed shuttle bus pick-up from airport as I ordered upon arrival. Told me to wait at front of designated area; someone will pick us up. Over 2 1/2 hours waiting but no one came. Took taxi instead and so tired from 18 hours flight. It cost me around $68 usd for taxi. Found out later that they don’t have free shuttle bus as noted from hotel’s website and they claimed its publication is false advertisement. It’s a bummer for my part. Waiting 2 1/2 hours from the airport for nothing and cost me 176 usd for taxi round trip. They gave me no compensation from them.

Alles war perfekt! Danke!

位置不錯！

It was a pleasant stay at the hotel. It is 1.8km away from HBF(train station). So either you have to walk or always use tram to reach. Still the connectivity is good to the hotel. The room was clean and service was good!

Good location, friendly staff, close to the tram - perfect for our brief overnight in Zurich.

I booked this hotel for a night. We checked in around 8pm at room 601 and we found out that the temperature in the room was quite hot so before we went out for dinner we just turned it to 20°c which is the minimum. After we came back room, we still found that the room was still hot and the temp on the screen was shown as 24.5°. Then, we went to the front desk to tell them that maybe the A/C had problem but the staff said that their A/C works different from normal A/C, they call it “Cooler”! So, we told them this is not right because on the website exactly shows “A/C not Cooler”. Then the staff went to check the temperature in my room with a thermometer in front of the cooler in my room and it was shown 23.8° which that time we set it on 20° for over 3 hours! We asked them to check if there was any available room to change. First, they said the hotel was quite full and if they gave us another room and the cooler still didn’t work what they can do for us. Then they said they have fans if we are ok (30cm width fans), so I told them we were 3 persons, is it possible if we can get 3 fans. And they said “yes“. After that they told us they can move us to room 701 so we checked and we felt it quite better but still hot so we asked them can we get the fans. This time they told us they can only give us 1 fan because they have only 3 fans. I have to explained them again that first thing you said you had A/C but then turned out as “cooler”, second thing you accepted that you will give us 3 fans, third we paid for the room with A/C which is the price is higher than non-A/C room in other hotels. So, they gave us 2 fans finally. However, the room was clean and good for staying in winter according to the “cooler” really good works for “heater”! And thank you that solved the problem without saying sorry and making us felted like we were guilty to not able to sleep with that temp. (That night the temp outside the room was hotter than inside so we couldn’t open the windows) The temp is still hot till we checked out. The bathroom door is not completely closed as well Bad impression.

Overall, it was a pleasant experience, with the location being a standout feature. The cleanliness was decent, though I did find some stray hairs on the bed, a minor downside. Despite this, the location makes it a good choice for budget-conscious travelers in Zurich.