Алахуэла, Коста-Рика: отели категории 3 звезды

My family and I arrived at Casa Del Rio on November 26.  We spent 2 nights here.  We are a party of 6 and booked three rooms under two separate reservations.  My reservation was through Trip.com and confirmed on Nov 19.   This boutique hotel sprawls across a large, beautifully maintained property. The individual cabana-type rooms are spread out across the property.  So, when I booked my reservation, I requested that my room be as close as possible to my family’s two rooms. I also messaged the property on WhatsApp and requested that my room be adjacent to, or as close as possible to, my family’s rooms. On Nov 20, I received a message: «If the rooms are the same category, we can try to accommodate you. I replied, «Yes, all three rooms are the same category (a king bed and twin)». I also received an email from the hotel (hotelboutiqueca.4rr68r2bkw630rt@service.trip.com) and sent the same request for our three rooms to be adjacent to each other.  When we arrived, two rooms on the same reservation were adjacent to each other, but my room was far away in a completely different location. I asked for assistance to modify this, and the receptionist told me «not possible ».  She asked to see the emails to confirm that  I had sent requests, but she did not attempt to assist.  She could have asked for assistance by checking with her superior, but she did nothing.  This was poor service. The refusal to make any effort to assist was blatant and hugely disappointing. The evenings were pouring rain, and we hoped to gather as a family, but we didn’t because we were located so far apart.  Aside from this one issue, the boutique hotel is lovely. The rooms are huge and spacious, tastefully decorated with a light color palette, and feature extremely comfortable beds with very nice bedding (making for a fantastic night’s rest after an active hiking day in Fortuna). The rooms had a spacious bathroom with a large walk-in shower, a large-screen television, a good-sized closet, a safe, and an attached balcony.  The entire room was immaculately clean.   The entire Boutique Hotel is beautifully maintained and feels very secure (gates and a large wall surround the property).  However, I didn’t see a security guard at night.  The property needs a little more lighting on its walking paths for those walking to the pool, spa, or restaurant, or meeting family/friends after 6pm (it’s very dark). The pool was enjoyed by our 13, 17, and 18-year-olds.  The other three adults enjoyed massages at the hotel spa (at least I did - Michelle was great. Be sure to request a therapeutic, gentle massage).   The breakfast (included with the room) was absolutely delicious and very filling. We opted for the local-style breakfast (3 options: American, breakfast sandwich, or local). We were served fresh juice & fruit, warm/freshly baked pastries, a delicious main course (eggs, rice and beans, sausage, plantain, etc.), followed by coffee and tea.  Everything was scrumptious.  The restaurant had a lovely ambiance, was impeccably clean, and offered gracious, kind, and attentive service.  It would be nice if this property included access to a washer and dryer because, in the rainforest, clothing becomes damp… it would be lovely to be able to clean or at least dry some clothing quickly.  Undeniably, this is a relaxing, extremely comfortable, immaculately clean, safe, and beautiful Boutique hotel. It doesn’t have direct access to hot springs (a must-do in Fortuna), but this hotel offers lovely, high-quality accommodations. It’s suitable for families and groups  (if/when they accommodate adjacent rooms) and honeymooners.   If you have a special request, then call ahead and speak with someone on the property and confirm before you arrive. With the exception of the first staff member I encountered on the property, every other member of the hotel staff was welcoming, kind, gracious, and very helpful.

Location is great. Bed is comfortable and the room with A/C is so great. Netflix hotel account included was surprisingly unexpected as well. The vibe of the Selina La Fortuna is what I expected from reading reviews and the pictures.

We arrived to find a beautiful hotel In a lush setting with the most beautiful foliage with tropical birds.  The grounds were a paradise. Every morning we were serenaded with the songs of all the different bird species.  The restaurant was an excellent Italian restaurant  that we would recommend to anyone.  The staff was always happy to provide any assistance with a smile.

У нас был замечательный опыт отдыха в Casa Luna! Территория отеля прекрасная, с потрясающим садом. Номер был чистым и ухоженным. Завтрак был восхитительным! Персонал отеля очень приветливый и всегда готов помочь. Однажды вечером, гуляя по саду, мы столкнулись с охранником отеля, Димасом (надеюсь, я правильно запомнила его имя). Мы спросили его о животных. Димас тут же провёл нам экскурсию и показал столько всего! Мы видели ленивцев, змей, лягушек (в том числе зелёную), аллигатора, пресноводного краба... и всё это в саду отеля!!! Сад — настоящий рай. Внутри отеля мы слышали только жужжание насекомых, лягушек и птиц... Мы так рады, что остановились в Casa Luna!

I read summer great reviews of this place and it did not disappoint. There are small trails on the property. Stunt get excited, they are small but you are not next to another building! The pool is nice but not heated. If you are from the NE US, you are used to it. Or was refreshing especially after being in the sun for a bit. The hotel is nicely kept but more of a local style which I prefer more than the standard hotel room. The room is beautiful and the bed is comfy. You can't go wrong here. Many people I met do the same thing, spend the last night in Costa Rica before flying out. Very secure, not much near, but the best ends to your pura vida vacation.

Nice helpful staff. very patient to my changing order. Parking in the hotel, grate location. Clean rooms, bathrooms. We booked 31 room half hour before arriving, and every thing was very good. I enjoy the stay

Amazing place with all the bells and whistles - beautiful property and excellent facilities. Would stay again. The view from my room was the volcano and totally magical