Citrus Hotel Coventry South by Compass Hospitality

So.......this is my 100th review on TripAdvisor since joining in 2015, so I would like to think I am aware of what a nice/ good hotel stay is after all this time, and what is a complete disaster., and believe me,  my  following review is sadly a COMPLETE DISASTER! My wife and I have been privileged enough to have travelled the world and stayed in several fantastic hotels, and the UK has some beautiful hotels, amongst the global hotel offerings. For our hundredth review, this is sadly possibly our worst hotel stay! Let me start this horrendous story by introducing you to the worst reception member of staff I have EVER met - Julia. Without being too cruel,  I would refer to her as the Middle Aged Nightmare!  Someone who has very little manners or class. There was no "welcome, thank you,  hope you have a lovely stay" set of comments, nor did she explain the breakfast times, and that the heating in the room is activated by the reception and cannot be activated in the actual bedroom,  which is so strange. She was miserable,  unwelcoming, rude and should not be the face of ANY hotel! I actually thought it was a joke 😃,  but surprisingly,  it was not! Why does this establishment employ her? The fact that we and two other guests were the only people here, says it all, and boy did we regret it! We explained our stay was booked with breakfast, but she did not agree, as her computer said it was room only. However,  despite us explaining that our booking was made on-line by via our phone stating breakfast was included,  she was adamant that it was room only.  After showing her our confirmation that breakfast was included,  she eventually accepted our booking status, but did not apologise or say that she made a mistake.  What a disgrace and, quite frankly,  what an ******* response,  and I am being kind! As for our room.  Let's start with the positive. It was spacious and clean. That's it! The hotel reception space is a good size. Other than that,  it's a 1980's/ 1990's design! As for our room,  the phone did not work. The TV is very small. Only decaff coffee available in the room. The lamps barely worked,  with so little light, and the heater did not work at all. The wardrobe doors do not close, and the place is as far from luxurious as I can describe,  and we have stayed at literally hundreds of hotels across the globe!!! The bed (to be fair) was comfortable,  but due to their bizarre heating system,  the room was cold during the night. I can't believe that we had to pay for this garbage! This must be a joke! Oh My God, it surely must be a joke! This hotel is like Fawlty  Towers. PLEASE, please DO NOT STAY HERE. Even when I ordered a pint of Guinness from their bar,  they gave me gave me a can poured into a glass for £4.50. Wow! What a sh*t hole! I still feel that someone will contact us and say we were part of some sort of prank, but good God, it was a real hotel experience! A zero star rating would be extremely generous. The cheap price is there for a rea

I really enjoyed my week-long stay here, the rooms were nice and big. The bed was alright. Nice and quiet out the back with a view over a field. TV, WiFi all good. Breakfast was a good selection too, and the staff were friendly and helpful, a great stay here..

The room was tidy. The staff were polite.The beds were also comfortable .The breakfast was lovely.I really enjoyed the buffet breakfast because there was so many options to choose from.

Had a fabulous stay at the hotel. The receptionist was so polite and friendly. Received the same treatment at the bar. I would definitely stay atvthe hotel again as the staff couldnt do enough for us.

A very tired hotel. The room smelt like cigarettes. Broken bed and pretty much all furniture was damaged in some way. The beer smelt like a boiled egg. The night security staff was great though, really welcoming!

After our recent stay at citrus Coventry, I thought I'd give you some feedback. The room that we stayed in was large but that was the only good thing about it. The bed was so hard that the floor would have been more comfortable. I guessing that it was an old mattress and the springs had gone as no useable one would be that hard. Neither of us had much sleep. The carpet looked as if it had recently been cleaned but obviously only in the places that (I'm guessing) had been vomited on. There was also a smell in the room that wasn't actually very nice. The breakfast was the only thing that was any good. There wasn't even anyone around to complain to before we left

Good and friendly check in. The room is in very good condition and quiet. Eating was very good. I would definitely stay there again.

After reading negative reviews on here about the Citrus Hotel, I thought it only fair to say how good a dtay we had. Very polite welcoming staff, great spacious twin room and lovely breakfast, where nothing was too much trouble. Dated.. ..a little but very clean.

Exellent location and the beds, the room , bathrooms were clean. Quite and lot of parking , only issue eas wiffi network signal was poor in room. Didn't work.