Отзывы об отеле Barceló Jerez Montecastillo & Convention Center

The hotel was near the circuit, which was great. However, next time I would think twice about paying the high price and feeling stranded at the resort throughout the weekend; instead take the shuttle from Jerez. The grounds have seen better days, can't use the pool and hot tub at the convention center hotel and there isn't a bar located at that location either. You can hear the town of Jerez alive with motorcycles at night and also hear the bikes on circuit from your room. The staff were all kind, but they all act as if this is the Four Seasons while the hotel feels just like any run down golf club that people get married at. There is a pretty view when having lunch at the main hotel, and better food options from the vendors in front of the circuit during that weekend.

For our group it was an excellent experience at the Montecastillo. Superbe hotel and beautiful sports fields and facilities.

Arrived today for five days. Just had our first meal on all inclusive. No direction as what to do. No clear labelling in many things. Food extremely poor more like a motorway cafe. Buffet food cold, not cooked properly and some inedible. Not looking forward to the next few days of food. Hope the golf course makes up for it.

Let's stick to the facts, this isn't a 5 star hotel. It's at best a 3 star. It's tired, and dated inside the rooms. It stank the moment we opened the door of overused air freshener to mask the smell of drains because it rained according to the front desk. It's heavily over priced. The telephone didn't work to call for room service or even the front desk. No English speaking TV channels other than a news channel. Ant swarms most days somewhere. The food was not bad but €30 for a breakfast buffet or dinner its keen! The pool was shut, there wasn't a play area for kids, no crèche. No discount available for upgrading the room from a single to a double. We regret upgrading now for the additional €200. I came here in 2005 as a young 25 yearold onna work trip. I'd be surprised if it has seen a coat of paint since. Pros: it has a good golf course according to mates. It's next door to Jerez racing circuit. Cons: avoid if possible

Booking online was smoothly and friendly, upon arrival, at reception was less than basic ! The receptionist seriously had no idea about anything. She didn't know or accepted we checked in online, she ignored the fact that i booked a high floor room in order to avoid any noise from fellow guests etc.. we had a very early start to the next day and needed a very good night sleep this is one reason we booked the Barcelo obviously. They have excellent mattresses and we love the fact we can regulate the room temperature. But she lied to me, when I asked if ALL high floor rooms were booked and the answer was clearly a very big lie. For a receptionist to lie to clients is extremely un professional, we expect a better service. To add salt to insult, the bathroom door needed the maintenance man , and we only had 1 bed side table !!! on 1 side of the bed, the make up mirror light is broken and the patio door wasn't opening properly. I am devastated that we had to wait ages in the room for the( friendly helpful) maintenance man to come and fix everything. we should have received a polite "sorry" from the receptionist and gave us a different 100% in order room. But we did NOT. This has spoiled our afternoon after we drove 3 hours to get there. This was a very much needed break for us and i was left disappointed. we have stayed many times in the Barcelos and this one has the worst unhelpful, unprofessional and lazy receptionist ever. The room next door to us had very loud, drunken laughter and screaming and I was bracing myself for the night time, but luckily it wasnt too bad by that time..However, the rest of the resort was lovely, the Spa was great, although the actual spa water was chilly and not very warm, and the Turkish steam room was out of order sadly...The breakfast is 100% perfect, the staff at the breakfast are polite and work very well. The food available is fantastic, from healthy and organic to fully cooked , teas, coffee etc.. also the breakfast room is lovely kept and bright . We would love to return to the area, but would prefer to receive a room we chose and pay for !!, rather that nothing but disappointment in the first 3 hours.. because of the negative experience, we didnt try the evening restaurant and went elsewhere, to avoid more dissapointment, which is sad really.

We arrived thinking that we had booked the 5 star hotel but were informed that we had actually booked a room at the 4 star hotel along the road. As the hotel was busy they were unable to upgrade us to a 5 star room. This also meant we had to pay a charge for the spa and a higher rate for the golf. Our room at the 4 star hotel was fine but it has absolutely no facilities- these are all provided at the 5 star hotel about 300 metres along the road. So be careful when you make your booking - according to reception staff many people make the same mistake. The services provided at the 5 star hotel are good although we didn't use the spa. The golf course was generally good although a few of the holes needed some attention.

upon arrival we had the very worse receptionist you could imagine, she made a lot of mistakes, gave us the incorrect room, i had requested top floor or high floor room for the reason that we prefer silent rooms no above head noises from furniture etc. she actually LIED to us, saying there were no rooms available, while in actual fact the hotel wasn't eve 50% full ! with a maximum of 8 ro 10 cars and only a few rooms occupied, it was clear it was a quiet weekend. She gave us a wrong time for the spa, and gave us children's tickets for the spa ! our room nr. 55 had many faults, so we wasted our precious time to report all of them, back and forth to the unhelpful receptionist, a missing side table, only 1 for 2 people.. honestly, bathroom door broken, outside terrace door needed fixing, light in the bathroom needed fixing.. so i hate complaining when you have paid for a certain standard and then you have nothing but trouble and grief., the receptionist was not helpful at all, she made us wait a long time before she actually notified the maintenance man, who was very helpful and friendly, he did his best. We should have received an apology from the recptionist after the very first hour and been given another room that was 100% to normal, requested standard. we paid for it, so we should get the service and product.. after driving 3 hours, we needed to enjoy a peaceful resting time instead of constant going up to reception are to report the mistakes with the room. not a kind experience to say the least ! we have stayed in Barcelos often and this was not what we expected. there was nobody else in charge of could help us, just the disrespectful, lying lazy and totally unprofessional recptionist, unemployable in my opinion. The rest of the facilities, were excellent as usual Although when we eventually got to the Spa, the Turkish steam room, or wet room was out of order, which we were looking forward to on a cold winters day, and the water of the actual spa pool was seriously below its normal temperature, as 6 more guests also were complaining about, we realized it must have been a mechanical fault that needed fixing , but it didn't spoil the relaxation too much i suppose. The breakfast is excellent as usual for the Barcelo chain, the service the very same 100% enjoyable , clean, fresh good choices, good quality and friendly hard working staff , very helpful . We would love to come back to the area, but we would need a proper room to our booking and payment stand

Location was perfect. Everywhere was clean. Staff very helpful. Unfortunately while the room was not bad, bed was most uncomfortable. Food at the resort was very poor. Quality of food in snack bar and restaurant was not good at all. Everyone in the group felt the same. Spa looked nice. Massage was excellent. A bit strange for guests to be charged (€23) to use the pool though.

The hotel was obviously golf based, but the facilities were good. Very good and friendly staff. The breakfasts were amazingly good. However, the rooms were a let-down. The internal door was very stiff and it made a loud creaking noise, when you moved it. We were suprised to see a large cockroach moving across the bathroom floor, which left us worried that there may be more ! The Hotel is very modern, but rather impersonal. It would be better, if it wasnt so stark and institutional, with little tasteful touches, like more artwork and ornaments.

Hotel precioso y tranquilo. Estuvimos alojados en una habitación exterior, espaciosa y con terraza. Las vistas desde la terraza al campo de golf, con el lago y la fuente iluminada impresionantes. La habitación y zonas comunes muy limpias. La cama impresionante, cómoda, grande y con almohadas de diferente dureza. Cualquier incidencia la solucionan al momento. Los servicios del Hotel inmejorables. El desayuno bufet y la cena bufet muy bueno con camareros muy profesionales. Dispone de varias piscinas, una de ellas con parque acuático para niños El personal muy amable y atento. Las recepcionistas (Ana) muy atentos y eficaces. La dirección (Carla) encantadora y trato muy profesional en todo momento. Gracias Carla por tu compromiso con el excelente funcionamiento del hotel y la calidad del servicio. El Spa muy recomendable su visita para salir como nuevo. El personal (Nerea) en todo momento amable y profesional. Muy buen hotel, precioso y tranquilo. Volveremos sin dudarlo. Muy recomendable. Gracias a todos por darnos una experiencia inolvidable.

El hotel es precioso, muy grande pero acogedor, las habitaciones son muy cómodas y tenía aire acondicionado (se agradece). El personal muy amable y la comida un 10/10. Volveré sin duda.

Hemos notado la subida de precios y la baja calidad de la comida, somo clientes habituales sobre todo nos gustaba la variedad y calidad de los productos pero nos ha decepcionado está vez, el servicio de habitación no nos dieron el agua de bienvenida ni detalle, y nos pertenecía por ser muy Barceló special, se lo comunicamos a recepción pero sin éxito, nos volveremos a pensar si volver o darle otra oportunidad, también tuvimos incidencias en la cena y desayuno, nos quito la mesa aún sin terminar de comer , incluso dejando pertenecías en la mesa, en resumen la atención y calidad de las comidas han bajado y subido los precios.

El hotel está muy bien. Aunque el edificio de 4* necesita mantenimiento, las instalaciones comunes están muy bien. El servicio de buffet desayuno y cena muy bien también. Es verdad que en la cena, los platos principales podían mejorar. El programa de actividades infantil es bastante pobre. Los animadores son simpáticos, Magui y Raul sobre todo. En general, nos ha gustado mucho el hotel.

Fin de semana espectacular para volver a repetir muy pronto si quieres desconectar y comer bien este es el sitio te hacen sentir únicos. Gracias