Отзывы об отеле Silks Club

Smooth check in. Staff was helpful when I have questions about my booking and my room. Gave me options and solved my doubts. The room was upgraded and very spacious. Clean and nice services. Always good for a short stay in Silks. I like their rooms design and the materials use also. Especially the toilet in bathroom. Will stay again

AVOID this hotel if possible I had a terrible experience during the checkout process. I reserved three rooms for two nights, and the hotel charged a deposit of NT$30,000. It wasn’t until I returned to my home country that I realized the deposit had not been refunded. I sent multiple emails to the hotel, but received no response. Fortunately, I was able to contact the hotel through the Trip.com app, which allowed me to call their local number. The front desk staff were polite, but unfortunately, they couldn’t resolve the issue as it was related to the finance department. The hotel kept giving me vague and unreasonable explanations, claiming that because I used a non-local credit card, the refund would take 14 working days. This is, frankly, outrageous. Holding someone’s credit without clear consent or proper communication is unacceptable. Even worse, no one at the hotel could confirm the current status of my refund when I asked. Clearly a disappointment.

Spacious room, comfortable bed linen, nice breakfast and friendly staff, can’t complain anymore!

Everything is nearly perfect 100% recommend this property!

What a wonderful stay! The room was spacious, the view was spectacular, the staff were friendly and attentive, and breakfast was top-notch. Would absolutely stay here again!

It is very clean and roomy. Very comfortable stay and highly recommended.

Superb facility and services

Everything over expected, just the breakfast was a bit small portion, it will be perfect if change to buffet style!

I would say this is an upper 5 stars hotel and every detail at a high standard. I highly recommend it for business trips or celebrating an anniversary or memorable events

Incredible service, and the room itself is super confort ☺️

This place was amazing and the service was top notch. I would stay here again for sure.

The service was extremely good, staff were very nice and caring.

Service was superb from front desk to the room. Free beverages daily and bed was so comfortable. Would be going back to stay there next time.

Excellent service, spacious accommodation, convenient location, generous supplies or amenities and wonderful varieties for breakfast. We had two of the Best Japanese meals in Kaohsiung on the 3rd floor of this outstanding hotel.