Вермонт, США: отели категории 3 звезды

當地還不錯的商務酒店，價格小貴，再經濟實惠點就更好了！

The hotel was immaculate and the staff were so friendly. The pool was a great way to keep the children entertained, and they even had some pool toys available over the weekend. The Christmas decorations were absolutely beautiful. Breakfast was cooked to perfection—I’m sure there’s a fantastic cook on staff. Coffee and tea are complimentary in reception and always in a clean area. The one-bedroom king suite had a lovely kitchenette, which was perfect for cooking up a storm. The location was great, just a short walk to a shopping centre, Target, Dave’s Hot Chicken, Chipotle and a few other shops. It’s also a short drive to town, and there’s plenty of parking available. The room is usually cleaned upon request, but once you ask, it’s done. One thing that could have been improved was the sofa bed. It was quite uncomfortable, and since we booked the room for a family of four, it would have been lovely if the bed had been made for us on the first night. Unfortunately, we noticed some reddish-brown stains on the mattress, which were quite unsightly and could have been blood or some kind of spillage.

It's a wonderful place, a preserved building that is very clean, at a very central location in Middlebury. The price was excellent, and the parking was very convenient. We couldn't get the wi-fi to work which was a pain given that only Verizon works here, and we didn't have hotspots. Very friendly staff, both the female receptionist during checkout and the gentleman during checkin, with his excellent recommendations. But: Be careful with rooms 126-129, they need a good flight of stairs, which was difficult for us, as we were coming from a big road-trip and had many bags. Perhaps the reception should make this clear during the check-in process, we would be very happy to change rooms, but it was too late. Soundproofing is not the best, but I am not complaining as the building is preserved and they can't do much. Finally, a small complaint is that there is no desk to do some work in the room, forcing us to go to cafes.   All in all, I honestly think this hotel is terrific if you are visiting Middlebury and I would 100% recommend it for a ski trip or a tour of the college.

When we arrived, the front desk staff were very kind and welcoming. We were told we could eat at the restaurant right off the lobby so we planned to eat dinner there. When we arrived at the restaurant 20 mins later, they told us we could not eat there unless we had made prior reservations due to a wedding they had next door. The lady told us “we have to prioritize the wedding of 200 people”. I asked where we should eat and the lady shrugged. One of the waiters, who was very kind apologized and recommended the bar . They had some dishes from their restaurant menu. We were pretty irritated because we were both exhausted and the lady was very rude to us. We watched 20+ people get turned away from eating dinner due to this wedding. I completely understand that they need to focus on a wedding and the food for the wedding, however we should’ve been told about this when we arrived that the restaurant wasn’t available unless we had already made a reservation. The resort is very nice and there was a lot of fun things you can do there, but some of the staff were quite unkind.

We were visiting the University of Vermont, which is 7 min away by car. The hotel was clean, the breakfast was good and check-in and check-out were speedy. Behind the hotel is a supermarket and a Walgreens. A McDonalds and other restaurants very close. I would recommend it anytime.

The fire pjt was excellent at night for a quiet wind down. The room could probably be cleaner or maintained better as the pipe in the room are quite obvious and can see the holes near the edge of all walls inside the guest room. but appreciate it as the hotel is located at a country side. My personal white bath towel was taken away by the housekeeping team because it looked similar to the hotel's towel. luckily it was found right before we check out. Thanks to the concierge and housekeeping team.

The hotel was clean and in great condition. The staff was fantastic and friendly and always went the extra mile. The breakfast was great with many options and again the staff was so friendly and accommodating. Pool was clean and the kids had fun. I would 100% stay at this hotel again and I recommend it to others. Their service, care, friendliness and customer service should be a benchmark to all hotel and customer service representatives

Everything was wonderful at The Pointe. However, the coffee that they put out in the morning is really just colored water, it is not edible, even if you are an addict. I've noticed more and more hotels are advertising coffee but then not making it correctly. I don't know if they are consciously trying to save money or if their front line employees prefer to use the previous day's grounds because it is somehow easier.

Location was great. Pool are outdoor area were exceptional. The guest rooms are in need of being updated. The staff could have been friendlier. We were charged $25 for checking in an hour before check-in time. Our room was ready so there was zero time/effort for us to check in a little early. Definitely a bad policy.